# \[IGN-12334\] Remote tag provider list not populating

**URL:** <https://forum.inductiveautomation.com/t/ign-12334-remote-tag-provider-list-not-populating/109059>\
**Category:** Ignition 8.3 Early Access\
**Created:** [July 29, 2025, 1:00pm UTC](https://forum.inductiveautomation.com/t/ign-12334-remote-tag-provider-list-not-populating/109059 "2025-07-29T13:00:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DNice](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@DNice](https://forum.inductiveautomation.com/u/DNice)\
**Post date:** [July 29, 2025, 1:00pm UTC](https://forum.inductiveautomation.com/t/ign-12334-remote-tag-provider-list-not-populating/109059/1 "2025-07-29T13:00:08Z")

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After creating a remote gateway connection, I noticed that when setting up a remote tag provider, the `Provider` dropdown doesn't display any available providers. However, if I manually type in the provider name, the tags do successfully pull into the 8.3 gateway.

Is this a bug, or is there something I might be missing in the configuration?

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/e/5/e5a7a48cad0e7f7928214773b70f33b8d45be97e.png)

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**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\
**Post date:** [July 29, 2025, 1:03pm UTC](https://forum.inductiveautomation.com/t/ign-12334-remote-tag-provider-list-not-populating/109059/2 "2025-07-29T13:03:08Z")

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We have a ticket for that. I'll link your post to it to up the visibility.

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**Author:** ![SBL\_MC](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/sbl_mc/32/56813_2.png) [@SBL\_MC](https://forum.inductiveautomation.com/u/SBL_MC)\
**Post date:** [November 20, 2025, 6:48pm UTC](https://forum.inductiveautomation.com/t/ign-12334-remote-tag-provider-list-not-populating/109059/3 "2025-11-20T18:48:22Z")

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Is this ticket still open?

I did not see the provider name, had to type it manually. And… I cannot add any tags or import anything over the remote gateway connection.

The manual tells me to manage the policy of the default security zone, but the entire Manage option is disabled from the 3 dots menu.

> **[Configuring Sync Services | Ignition User Manual](https://docs.inductiveautomation.com/docs/8.3/other-editions/ignition-edge/edge-gateway/configuring-sync-services#remote-tag-provider)**
>
> Data Synchronization

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<div class="post-metadata">

**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\
**Post date:** [November 20, 2025, 7:01pm UTC](https://forum.inductiveautomation.com/t/ign-12334-remote-tag-provider-list-not-populating/109059/4 "2025-11-20T19:01:10Z")

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Yes, it’s still open. Your best bet is to contact support, give them the ticket number in the title of the post, and have them open a support ticket. That way you can be notified when the ticket is done.