# \[IGN-13531, IGN-3242\] 8.3.1 Gateway Inactivity Logout Not Working **URL:** \ **Category:** Ignition\ **Tags:** ignition83\ **Created:** [November 14, 2025, 4:54pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189 "2025-11-14T16:54:48Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![rdsherrod](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@rdsherrod](https://forum.inductiveautomation.com/u/rdsherrod)\ **Post date:** [November 14, 2025, 4:54pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189/1 "2025-11-14T16:54:48Z")
Has anyone else noticed not being logged out after a user inactivity time period elapses? Seems that there is a frequent interaction between the ignition api and the browser that is occurring so it thinks the user is still alive. This interaction is best seen when watching with a network dev tool open while on an ignition gateway page. ---
**Author:** ![cmallonee](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cmallonee/32/6416_2.png) [@cmallonee](https://forum.inductiveautomation.com/u/cmallonee)\ **Post date:** [November 14, 2025, 5:32pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189/2 "2025-11-14T17:32:25Z")
Yes, this is a known issue. You can actually see this same behavior in 8.1 - though only on certain pages. Your intuition regarding the polling nature of the page is spot-on, and is indeed the root cause. Being such, the pages that exhibit this behavior in 8.1 are the pages which use frequent polling. With the re-write for 8.3 where every page now polls, this undesirable behavior has become far more widespread. We have a ticket to improve this behavior, though not a firm estimated date or target version. Update: This was identified as far back as 8.1.1 from what I can tell. ---
**Author:** ![rdsherrod](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@rdsherrod](https://forum.inductiveautomation.com/u/rdsherrod)\ **Post date:** [November 14, 2025, 6:43pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189/3 "2025-11-14T18:43:12Z")
Ok. Is it all pages in the Ignition Gateway now? It seems that even the home page has the issue now as well. ---
**Author:** ![cmallonee](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cmallonee/32/6416_2.png) [@cmallonee](https://forum.inductiveautomation.com/u/cmallonee)\ **Post date:** [November 14, 2025, 7:18pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189/4 "2025-11-14T19:18:10Z")
Yes, every 8.3 page will exhibit this behavior because an inherent part of the re-write is that pages are constantly getting new data by way of polling, and this polling qualifies as activity as far as the Gateway is concerned. ---
**Author:** ![rdsherrod](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@rdsherrod](https://forum.inductiveautomation.com/u/rdsherrod)\ **Post date:** [November 14, 2025, 7:28pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189/5 "2025-11-14T19:28:05Z")
So how does an administrator on the gateway become logged out on inactivity? ---
**Author:** ![cmallonee](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cmallonee/32/6416_2.png) [@cmallonee](https://forum.inductiveautomation.com/u/cmallonee)\ **Post date:** [November 14, 2025, 9:08pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189/6 "2025-11-14T21:08:20Z")
In 8.3, the only way for a session to become “inactive” is due to network disconnection for longer than the supplied inactivity timeout. I see this on my local environment whenever I put my laptop to sleep, which terminates the wi-fi processes and results in no activity from the session. ---
**Author:** ![Andre\_Hennecke](https://avatars.discourse-cdn.com/v4/letter/a/e95f7d/32.png) [@Andre\_Hennecke](https://forum.inductiveautomation.com/u/Andre_Hennecke)\ **Post date:** [December 4, 2025, 7:29pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189/7 "2025-12-04T19:29:23Z")
Is there a way to follow the status of this ticket? Auto Logout is a regulated requirement. ---
**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\ **Post date:** [December 4, 2025, 10:50pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189/8 "2025-12-04T22:50:28Z")
Log your own support ticket with IA, referencing the two IGN’s above, and you will get email updates with progress. ---
**Author:** ![nicholas.kienzle](https://avatars.discourse-cdn.com/v4/letter/n/9d8465/32.png) [@nicholas.kienzle](https://forum.inductiveautomation.com/u/nicholas.kienzle)\ **Post date:** [October 30, 2026, 3:07pm UTC](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189/9 "2026-10-30T15:07:57Z")
Does this functionality still not work? This appears to be the same problem linked below, but has this been fixed? > [@\[IGN-13531, IGN-3242\] 8.3.1 Gateway Inactivity Logout Not Working](https://forum.inductiveautomation.com/t/ign-13531-ign-3242-8-3-1-gateway-inactivity-logout-not-working/112189): > > Has anyone else noticed not being logged out after a user inactivity time period elapses? Seems that there is a frequent interaction between the ignition api and the browser that is occurring so it thinks the user is still alive. This interaction is best seen when watching with a network dev tool open while on an ignition gateway page.