# \[IGN-14708\]Issue with upload and dowload in Image Management **URL:** \ **Category:** Ignition\ **Created:** [January 22, 2026, 11:21am UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477 "2026-01-22T11:21:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![gregory.bernard1](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@gregory.bernard1](https://forum.inductiveautomation.com/u/gregory.bernard1)\ **Post date:** [January 22, 2026, 11:21am UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477/1 "2026-01-22T11:21:28Z")
Hello, I’m having an issue with the Image Management tool. When I try to download the images of a project from the Ignition Designer (v8.3.1), I get a **“Timeout exception”** error message. When I check the downloaded folder, all the images are placed at the root of the folder and they are not organized into subfolders like they are in Image Management. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/b/6b36ff5e2f339c1f4aeb590ca333c484ec1df3e1.png) Conversely, if I try to upload images, I don’t get any error, but all my folders make no sense: none of the images are there, all the images seem to be replaced by folders, and they are not organized in the correct directory structure as they should be. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/0/4054caceaf567053fd8bec9b3ce2a45d20d2a0d5.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/2/321b613d3d17de8db74b0c0ac36561250d9190a0.png) This was working properly when I was using Ignition **8.1.42** (my previous version). (Windows 11) Could you help me to solve this please? ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [January 22, 2026, 4:56pm UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477/2 "2026-01-22T16:56:11Z")
This is a known bug we're tracking internally. We don't yet have an estimate on when it will be fixed. ---
**Author:** ![Chris\_Noe](https://avatars.discourse-cdn.com/v4/letter/c/ebca7d/32.png) [@Chris\_Noe](https://forum.inductiveautomation.com/u/Chris_Noe)\ **Post date:** [February 11, 2026, 5:58pm UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477/3 "2026-02-11T17:58:40Z")
any update on this issue resolution? It still occurs in 8.3.3. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [February 11, 2026, 6:01pm UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477/4 "2026-02-11T18:01:19Z")
No earlier than 8.3.5, estimated final release end of March. ---
**Author:** ![vilandge](https://avatars.discourse-cdn.com/v4/letter/v/b19c9b/32.png) [@vilandge](https://forum.inductiveautomation.com/u/vilandge)\ **Post date:** [May 8, 2026, 7:06am UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477/5 "2026-05-08T07:06:37Z")
> [@gregory.bernard1](#): > > you help me to solve this please? is above bug resolved in 8.3.6? ---
**Author:** ![dmalan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dmalan/32/10600_2.png) [@dmalan](https://forum.inductiveautomation.com/u/dmalan)\ **Post date:** [May 8, 2026, 3:18pm UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477/6 "2026-05-08T15:18:32Z")
Yes, this is included in the 8.3.6 Release. It was included in the 8.3.5 [Release notes](https://inductiveautomation.com/downloads/releasenotes/8.3.5) under this section: Designer \> Swing\> Fixed a variety of issues when using image management on Windows. ---
**Author:** ![tabbp01](https://avatars.discourse-cdn.com/v4/letter/t/5f9b8f/32.png) [@tabbp01](https://forum.inductiveautomation.com/u/tabbp01)\ **Post date:** [June 25, 2026, 7:26pm UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477/7 "2026-06-25T19:26:36Z")
We are upgrading and testing to 8.3.7 from 8.1. This still does not work. 8.3.3 showed and error of a corrupt or wrong formatted file. 8.3.7 doesn't show any error message. It simply comes back blank. This is very discouraging. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 25, 2026, 7:49pm UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477/8 "2026-06-25T19:49:10Z")
Have you contacted our support department to report the issue(s) you're experiencing? That doesn't sound like the issue reported on this thread or the other known issues, which would explain why it wasn't fixed. ---
**Author:** ![tabbp01](https://avatars.discourse-cdn.com/v4/letter/t/5f9b8f/32.png) [@tabbp01](https://forum.inductiveautomation.com/u/tabbp01)\ **Post date:** [June 25, 2026, 7:56pm UTC](https://forum.inductiveautomation.com/t/ign-14708-issue-with-upload-and-dowload-in-image-management/113477/9 "2026-06-25T19:56:34Z")
Yes. Thank you. Actually the issues is with uploading SVG images.