# \[IGN-4972\] Translate - Help/Diagnostics **URL:** \ **Category:** Ignition\ **Created:** [January 28, 2022, 7:52pm UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504 "2022-01-28T19:52:27Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Esme\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Esme\_Lopez](https://forum.inductiveautomation.com/u/Esme_Lopez)\ **Post date:** [January 28, 2022, 7:52pm UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/1 "2022-01-28T19:52:27Z")
Can Anyone know how to translate the diagnostics standard window ? Because I can’t do it, I tried to add the list of the words but didn’t work. ---
**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\ **Post date:** [January 28, 2022, 9:27pm UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/2 "2022-01-28T21:27:20Z")
It’s not possible yet. We do have a ticket for it – if this is important to you, contact support or your sales rep and have that noted on ticket IGN-4972. ---
**Author:** ![Esme\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Esme\_Lopez](https://forum.inductiveautomation.com/u/Esme_Lopez)\ **Post date:** [February 2, 2022, 2:32am UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/3 "2022-02-02T02:32:49Z")
How I can contact support? Can you tell me please the email or a phone number to call, please? ---
**Author:** ![Esme\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Esme\_Lopez](https://forum.inductiveautomation.com/u/Esme_Lopez)\ **Post date:** [February 2, 2022, 2:38am UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/4 "2022-02-02T02:38:05Z")
And how the ticket works? Can you explain me please? ---
**Author:** ![kvane](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kvane/32/22228_2.png) [@kvane](https://forum.inductiveautomation.com/u/kvane)\ **Post date:** [February 2, 2022, 6:27pm UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/5 "2022-02-02T18:27:58Z")
Inductive Automation support can be contacted here: [Support Home Page | Inductive Automation](https://inductiveautomation.com/support/home/) An internal bug ticket is a way for Inductive Automation to keep track of known issues in Ignition. Kathy suggested that you can contact support, or your sales rep, so that your information can be noted on the internal bug ticket. That way we can contact you when the issue is resolved. We will also try to update this forum post as well. ---
**Author:** ![Esme\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Esme\_Lopez](https://forum.inductiveautomation.com/u/Esme_Lopez)\ **Post date:** [February 3, 2022, 4:33pm UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/6 "2022-02-03T16:33:19Z")
Thank you so much. ---
**Author:** ![Esme\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Esme\_Lopez](https://forum.inductiveautomation.com/u/Esme_Lopez)\ **Post date:** [February 3, 2022, 9:58pm UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/7 "2022-02-03T21:58:16Z")
Hello, I have a different problem, I have a project .zip, but did not import well, my windows did not appear, everything is empty and I don’t know why. My laptop is a MAC but I used to import more projects and never happens this. ---
**Author:** ![kvane](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kvane/32/22228_2.png) [@kvane](https://forum.inductiveautomation.com/u/kvane)\ **Post date:** [February 3, 2022, 10:37pm UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/8 "2022-02-03T22:37:52Z")
The project ZIP file is not very abstract. I would suggest unzipping the export file and looking in the “com.inductiveautomation.vision” folder. There should be a folder called “windows” if the export contains Vision Windows. If you don’t see a vision folder or a windows folder, I would export the project again and double check the new export in the same way. Make sure the Gateway you are importing into has the necessary modules as well. ---
**Author:** ![Esme\_Lopez](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@Esme\_Lopez](https://forum.inductiveautomation.com/u/Esme_Lopez)\ **Post date:** [February 3, 2022, 11:03pm UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/9 "2022-02-03T23:03:05Z")
Yes, it has the windows folder and I can see what my project should have. So if I do this and it has everything in the folder, what is next? ---
**Author:** ![kvane](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kvane/32/22228_2.png) [@kvane](https://forum.inductiveautomation.com/u/kvane)\ **Post date:** [February 3, 2022, 11:21pm UTC](https://forum.inductiveautomation.com/t/ign-4972-translate-help-diagnostics/55504/10 "2022-02-03T23:21:14Z")
We can discuss this further in this thread: [Importing a project](https://forum.inductiveautomation.com/t/importing-a-project/55687)