# Ignition 7.9.6 - Mobile Module goes blank and always requires restart **URL:** \ **Category:** Ignition\ **Tags:** ignition79\ **Created:** [January 23, 2018, 6:00pm UTC](https://forum.inductiveautomation.com/t/ignition-7-9-6-mobile-module-goes-blank-and-always-requires-restart/16701 "2018-01-23T18:00:31Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![dodi](https://avatars.discourse-cdn.com/v4/letter/d/48db29/32.png) [@dodi](https://forum.inductiveautomation.com/u/dodi)\ **Post date:** [January 23, 2018, 6:00pm UTC](https://forum.inductiveautomation.com/t/ignition-7-9-6-mobile-module-goes-blank-and-always-requires-restart/16701/1 "2018-01-23T18:00:31Z")
Hi, We have recently implemented an Ignition system and are having issues with the Ignition Mobile module. The problem is that after some period of time (6-48 hrs) the mobile website fails (i.e. goes blank) and shows a restart button in the middle of the page. Our mobile device are latest 55" Samsung Overhead Displays running Tizen OS; we’ve also tested the various overhead displays (i.e. LG) and also on laptop running windows 10 - Chrome yet no luck. It yields the same results (screen goes blank - showing restart button). [https://s17.postimg.org/bf3d8fwwv/20180117\_092428.jpg](https://s17.postimg.org/bf3d8fwwv/20180117_092428.jpg) The production server is as follows: Windows Server 2016 32GB RAM 12 Core Xeon Gold Processor Multiple SSD’s on RAID5 Also tested on: Windows Server 2012 R2 32GB RAM Dual Core We’re currently running Ignition version: 7.9.6 - Mobile Module:4.9.6 To try to address the issue, we’ve increased the resources, command timeout and yet no luck. Any help would be greatly appreciated ---
**Author:** ![dodi](https://avatars.discourse-cdn.com/v4/letter/d/48db29/32.png) [@dodi](https://forum.inductiveautomation.com/u/dodi)\ **Post date:** [January 23, 2018, 6:02pm UTC](https://forum.inductiveautomation.com/t/ignition-7-9-6-mobile-module-goes-blank-and-always-requires-restart/16701/2 "2018-01-23T18:02:39Z")
> [@dodi](#): > > More pictures [https://s17.postimg.org/iv2mu9n73/Image\_uploaded\_from\_i\_OS.jpg](https://s17.postimg.org/iv2mu9n73/Image_uploaded_from_i_OS.jpg) ---
**Author:** ![vanko26](https://avatars.discourse-cdn.com/v4/letter/v/90db22/32.png) [@vanko26](https://forum.inductiveautomation.com/u/vanko26)\ **Post date:** [January 23, 2018, 9:30pm UTC](https://forum.inductiveautomation.com/t/ignition-7-9-6-mobile-module-goes-blank-and-always-requires-restart/16701/3 "2018-01-23T21:30:34Z")
Hi mate, Did you try installing 9.5 version of the Mobile module and run it with the 9.6 gateway. I had a problem with the web browser module and just installed an older version of the module with the latest version of the gateway. Regards Ivan Ivanov