# Ignition 8.1.47: cannot login or open project in designer

**URL:** <https://forum.inductiveautomation.com/t/ignition-8-1-47-cannot-login-or-open-project-in-designer/112093>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [November 11, 2025, 8:52am UTC](https://forum.inductiveautomation.com/t/ignition-8-1-47-cannot-login-or-open-project-in-designer/112093 "2025-11-11T08:52:47Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![pgmo](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pgmo](https://forum.inductiveautomation.com/u/pgmo)\
**Post date:** [November 11, 2025, 8:52am UTC](https://forum.inductiveautomation.com/t/ignition-8-1-47-cannot-login-or-open-project-in-designer/112093/1 "2025-11-11T08:52:47Z")

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I’m connecting to my customer’s site through a VPN. Till last month It was running smoothly: I could login into Ignition Portal and edit projects in the designer. Today something has changed - the customer says “nothing changed”: I can reach the Ignition portal at IP\_addr:8088 after establishing the VPN connection, but thereafter I cannot login into the portal, getting the following message

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/c/5c19e01de680d2ab6e6457c680e782bd44ad23d8.png)

and the Designer cannot download the project

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/d/1d5dc1c9868681dbe18933e2c44ae953567b4bc1.png)

Output from `/system/gwinfo` is:

```python
ContextStatus=RUNNING;GatewayAddress=x.x.x.x:8088:8043;PlatformName=Ignition-Caldere;Version=8.1.47;PlatformEdition=;Plugins=;AllowDesignerSSO=false;RedundancyStatus=Independent;RedundantState=Good;RedundantNodeActiveStatus=Active;RedundantBackupAddresses=;OS=Windows Server 2022;RuntimeVersion=17.0.13;RequireSsl=false;launcherApiVersion=4;UseCondensedDialogFont=false;

```

(IP replaced with x.x.x.x)

Any suggestion?

Thanks in advance, regards

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<div class="post-metadata">

**Author:** ![Jasmine\_Quick](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jasmine_quick/32/80380_2.png) [@Jasmine\_Quick](https://forum.inductiveautomation.com/u/Jasmine_Quick)\
**Post date:** [November 11, 2025, 9:13am UTC](https://forum.inductiveautomation.com/t/ignition-8-1-47-cannot-login-or-open-project-in-designer/112093/2 "2025-11-11T09:13:33Z")

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Have you/the client checked with IT that they haven’t rolled out any new security changes? I would also get someone on site to try and log in, see if the problem is isolated to the VPN connection.

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<div class="post-metadata">

**Author:** ![pgmo](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pgmo](https://forum.inductiveautomation.com/u/pgmo)\
**Post date:** [November 11, 2025, 9:28am UTC](https://forum.inductiveautomation.com/t/ignition-8-1-47-cannot-login-or-open-project-in-designer/112093/3 "2025-11-11T09:28:44Z")

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Hi @Jasmine_Quick , thanks for your reply. I asked the customer to check for any changes in the vpn settings, but he answered “nothing new at all”. I’ve no one on site that could try a local login unfortunately.

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [November 11, 2025, 4:34pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-47-cannot-login-or-open-project-in-designer/112093/4 "2025-11-11T16:34:20Z")

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Are you able to access the gateway's logs directly, via an SSH connection or similar?

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<div class="post-metadata">

**Author:** ![pgmo](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pgmo](https://forum.inductiveautomation.com/u/pgmo)\
**Post date:** [November 11, 2025, 5:14pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-47-cannot-login-or-open-project-in-designer/112093/5 "2025-11-11T17:14:59Z")

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Hi @paul-griffith , I just had the opportunity to connect via RDP and incredibly enough I get

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/7/472e45701cf643dded4254bfabea3314fa98f20b.png)

even when trying to login in localhost … never seen anything like that!

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<div class="post-metadata">

**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [November 11, 2025, 5:19pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-47-cannot-login-or-open-project-in-designer/112093/6 "2025-11-11T17:19:59Z")

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Definitely need to get the logs via the filesystem if you can - I'm expecting them to be very loudly proclaiming any number of errors.