# Ignition 8.1 Can't find Python Library folder on Gateway after install

**URL:** <https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152>\
**Category:** Ignition\
**Tags:** python\
**Created:** [February 8, 2021, 10:00pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152 "2021-02-08T22:00:05Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![serge.payer](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@serge.payer](https://forum.inductiveautomation.com/u/serge.payer)\
**Post date:** [February 8, 2021, 10:00pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/1 "2021-02-08T22:00:05Z")

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I have just installed Ignition 8.1 on a new server and I need to had a Python module to the library.  
I was looking for folder “C:\Program Files\Inductive Automation\Ignition\user-lib\pylib” but can’t find it on the Gateway.  
In fact, there is not even a “C:\Program Files\Inductive Automation\Ignition” folder! No sure why.  
Can someone help?

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [February 9, 2021, 12:00am UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/2 "2021-02-09T00:00:10Z")

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There is definitely an Ignition Gateway installed and running on that server?

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<div class="post-metadata">

**Author:** ![serge.payer](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@serge.payer](https://forum.inductiveautomation.com/u/serge.payer)\
**Post date:** [February 9, 2021, 11:15am UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/3 "2021-02-09T11:15:09Z")

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Yes, ver. 8.1 and a valid License.

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [February 9, 2021, 1:53pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/4 "2021-02-09T13:53:34Z")

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Where does Windows service management show Ignition installed?

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/e/b/ebd40738f4446c2e1701e797f6633f7c02c1c6ca.png)

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<div class="post-metadata">

**Author:** ![serge.payer](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@serge.payer](https://forum.inductiveautomation.com/u/serge.payer)\
**Post date:** [February 9, 2021, 2:27pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/6 "2021-02-09T14:27:04Z")

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Yes.  
But by checking, It looks like Ignition installed itself in the folder where I copied the downloaded Ignition Installation Package. How Come it did not installed in the Program Files folder?  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/2/9218cd3bd05b7f8b08a993ff2875b74e8cfa49cc.png)

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [February 9, 2021, 2:28pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/7 "2021-02-09T14:28:25Z")

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It looks like you downloaded the zip distribution instead of the executable installer.

Either that, or you chose to install it there when prompted…

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<div class="post-metadata">

**Author:** ![serge.payer](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@serge.payer](https://forum.inductiveautomation.com/u/serge.payer)\
**Post date:** [February 9, 2021, 2:29pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/8 "2021-02-09T14:29:37Z")

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I guess this is the case.  
Should I reinstall from scratch or keeping it is OK?  
Or can I just move it to the correct Program Files folder?

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [February 9, 2021, 2:31pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/9 "2021-02-09T14:31:25Z")

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It’s probably better to start over with the installer because it will make upgrading easier in the future.

You will need to run the stop and uninstall batch files in your zip distribution before installing a new copy with the installer.

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<div class="post-metadata">

**Author:** ![serge.payer](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@serge.payer](https://forum.inductiveautomation.com/u/serge.payer)\
**Post date:** [February 9, 2021, 2:35pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/10 "2021-02-09T14:35:05Z")

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The install was quite special, nothing I had seen in the past. Now I understand why…  
I am confused about the 2 packages.  
I will also need to uninstall the Licenses, right?  
I also have a Redundant Backup License running on a second backup Gateway.

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [February 9, 2021, 2:36pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/11 "2021-02-09T14:36:06Z")

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Ah, yes, you would need to un-activate your licenses first.

If you have already done development work you can take an gateway backup and then once you get reinstalled restore the backup.

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<div class="post-metadata">

**Author:** ![serge.payer](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@serge.payer](https://forum.inductiveautomation.com/u/serge.payer)\
**Post date:** [February 9, 2021, 2:36pm UTC](https://forum.inductiveautomation.com/t/ignition-8-1-cant-find-python-library-folder-on-gateway-after-install/43152/12 "2021-02-09T14:36:37Z")

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Very Good.  
Thanks much.
