# Ignition 8.3 Twilio WhatsApp Message

**URL:** <https://forum.inductiveautomation.com/t/ignition-8-3-twilio-whatsapp-message/111898>\
**Category:** Ignition\
**Created:** [November 3, 2025, 3:21pm UTC](https://forum.inductiveautomation.com/t/ignition-8-3-twilio-whatsapp-message/111898 "2025-11-03T15:21:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gnguyen](https://avatars.discourse-cdn.com/v4/letter/g/41988e/32.png) [@gnguyen](https://forum.inductiveautomation.com/u/gnguyen)\
**Post date:** [November 3, 2025, 3:21pm UTC](https://forum.inductiveautomation.com/t/ignition-8-3-twilio-whatsapp-message/111898/1 "2025-11-03T15:21:54Z")

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How do I use the Twilio WhatsApp module?  
The SMS function works fine (mobile number, sid, account…). I've activated a WhatsApp Business account and created the channel in Twilio, so I have a WhatsApp Messaging SID.  
If I understand correctly, I need to use a Meta-approved message template before being able to send messages within a 24-hour window.  
However, I don't see how to do this in the module's configuration interface, and the documentation isn't very helpful either…

Found this [system.twilio.sendWhatsAppTemplate | Ignition User Manual](https://www.docs.inductiveautomation.com/docs/8.3/appendix/scripting-functions/system-twilio/system-twilio-sendWhatsAppTemplate)

But, What kind of template do I need to create?

Thanks!

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**Author:** ![andrew.budaiev](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/andrew.budaiev/32/72921_2.png) [@andrew.budaiev](https://forum.inductiveautomation.com/u/andrew.budaiev)\
**Post date:** [November 4, 2025, 6:01am UTC](https://forum.inductiveautomation.com/t/ignition-8-3-twilio-whatsapp-message/111898/2 "2025-11-04T06:01:14Z")

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There is also new Inductive University video about it.

> **[WhatsApp Twilio Settings Review Video at Inductive University](https://inductiveuniversity.com/videos/whatsapp-twilio-settings-review/8.3)**
>
> This lesson provides a basic overview of the Twilio Console configurations needed to set up WhatsApp notifications successfully.

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<div class="post-metadata">

**Author:** ![gnguyen](https://avatars.discourse-cdn.com/v4/letter/g/41988e/32.png) [@gnguyen](https://forum.inductiveautomation.com/u/gnguyen)\
**Post date:** [November 4, 2025, 6:42am UTC](https://forum.inductiveautomation.com/t/ignition-8-3-twilio-whatsapp-message/111898/3 "2025-11-04T06:42:59Z")

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Hi @andrew.budaiev,

Of course! thanks