# Ignition 8 Perspective Problems

**URL:** <https://forum.inductiveautomation.com/t/ignition-8-perspective-problems/26848>\
**Category:** Ignition\
**Created:** [July 24, 2019, 7:39pm UTC](https://forum.inductiveautomation.com/t/ignition-8-perspective-problems/26848 "2019-07-24T19:39:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![brownd18](https://avatars.discourse-cdn.com/v4/letter/b/4af34b/32.png) [@brownd18](https://forum.inductiveautomation.com/u/brownd18)\
**Post date:** [July 24, 2019, 7:39pm UTC](https://forum.inductiveautomation.com/t/ignition-8-perspective-problems/26848/1 "2019-07-24T19:39:24Z")

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I just started to try and use Ignition Perspective on version 8.0.2 but absolutely whatever I do the designer freezes and either timeout or closes by it self. Whenever I try and create a new window the blank window itself has a really hard time loading.

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**Author:** ![jlivingston](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@jlivingston](https://forum.inductiveautomation.com/u/jlivingston)\
**Post date:** [July 27, 2019, 4:27pm UTC](https://forum.inductiveautomation.com/t/ignition-8-perspective-problems/26848/2 "2019-07-27T16:27:43Z")

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[https://support.inductiveautomation.com/index.php?/Knowledgebase/Article/View/41/0/could-not-create-the-java-virtual-machine-error](https://support.inductiveautomation.com/index.php?/Knowledgebase/Article/View/41/0/could-not-create-the-java-virtual-machine-error) or  
[https://support.inductiveautomation.com/index.php?/Knowledgebase/Article/View/87/0/running-multiple-versions-of-java-on-the-same-windows-machine](https://support.inductiveautomation.com/index.php?/Knowledgebase/Article/View/87/0/running-multiple-versions-of-java-on-the-same-windows-machine)  
may apply. It might also be because the ‘environment’ of the PC which you are using is otherwise unsuitable. When you open a command window, and type “Version” at the ‘C:’ prompt, what version of Windows is given ( or are you using a Mac or Linux? ). How much memory is allocated to clients? Are you using a machine that has an authentication problem? There is info about that if you google OAuth, though I took a different tack and installed Office/Outlook and a ‘secure-id’. Finally, there is a place here where you could get support ( free e-mail -or- priority e-mail/voice with account, see policies ): [https://support.inductiveautomation.com](https://support.inductiveautomation.com) If you do call, you might first want to write down the following: 1. Version of Operating System ( as above, 64 bit or 32 ) 2. Memory allocated 3.Java versions 4. Databases other than internal (‘built-in’ to Ignition) 5. Any virtual software involved eg. VMWare.

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**Author:** ![PerryAJ](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/perryaj/32/3281_2.png) [@PerryAJ](https://forum.inductiveautomation.com/u/PerryAJ)\
**Post date:** [July 27, 2019, 6:28pm UTC](https://forum.inductiveautomation.com/t/ignition-8-perspective-problems/26848/3 "2019-07-27T18:28:54Z")

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definitely contact support, or post system information here as suggested by @jlivingston. What you are experiencing is definitely unusual, so we’ll have to do some troubleshooting to figure out why.