# Ignition Alarm Pipeline - Email

**URL:** <https://forum.inductiveautomation.com/t/ignition-alarm-pipeline-email/81098>\
**Category:** Ignition\
**Created:** [October 27, 2023, 1:34pm UTC](https://forum.inductiveautomation.com/t/ignition-alarm-pipeline-email/81098 "2023-10-27T13:34:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Sam\_Bermejo](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@Sam\_Bermejo](https://forum.inductiveautomation.com/u/Sam_Bermejo)\
**Post date:** [October 27, 2023, 1:34pm UTC](https://forum.inductiveautomation.com/t/ignition-alarm-pipeline-email/81098/1 "2023-10-27T13:34:07Z")

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Hi everyone,

A random question about alarm pipelines.

I have configured an alarm pipeline to send emails when an alarm occurs. I have tested it from the gateway and I have received the email correctly (so the email settings are configured correctly). However, when the alarm is active, I do not receive the email. I have checked the Pipeline status in the gateway and I can see the alarms.

The pipeline notifies the Operators, and my email is part of the operator's group. And as mentioned, I have tested that in the gateway and it works.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/d/cde431b8512d4e4119987feb17f9752467f6e53a.png)

Can someone tell me what else can I check? What could be the reasons?

Thank you

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**Author:** ![kyler.kamyszek](https://avatars.discourse-cdn.com/v4/letter/k/a4c791/32.png) [@kyler.kamyszek](https://forum.inductiveautomation.com/u/kyler.kamyszek)\
**Post date:** [October 27, 2023, 1:45pm UTC](https://forum.inductiveautomation.com/t/ignition-alarm-pipeline-email/81098/2 "2023-10-27T13:45:17Z")

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Make sure "Acknowledged" Dropout condition is turned off in your pipeline if your alarm is set to auto ack or not used.

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<div class="post-metadata">

**Author:** ![Sam\_Bermejo](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@Sam\_Bermejo](https://forum.inductiveautomation.com/u/Sam_Bermejo)\
**Post date:** [October 27, 2023, 1:53pm UTC](https://forum.inductiveautomation.com/t/ignition-alarm-pipeline-email/81098/3 "2023-10-27T13:53:14Z")

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Hi, thanks for the response. Where would I check that in the pipeline? Can't seem to find it.

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<div class="post-metadata">

**Author:** ![kyler.kamyszek](https://avatars.discourse-cdn.com/v4/letter/k/a4c791/32.png) [@kyler.kamyszek](https://forum.inductiveautomation.com/u/kyler.kamyszek)\
**Post date:** [October 27, 2023, 1:55pm UTC](https://forum.inductiveautomation.com/t/ignition-alarm-pipeline-email/81098/4 "2023-10-27T13:55:44Z")

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In the editor, open the pipeline, it should be the first thing that pops up in the Pipeline Block editor option without any of the blocks selected.

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<div class="post-metadata">

**Author:** ![Sam\_Bermejo](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@Sam\_Bermejo](https://forum.inductiveautomation.com/u/Sam_Bermejo)\
**Post date:** [October 27, 2023, 2:23pm UTC](https://forum.inductiveautomation.com/t/ignition-alarm-pipeline-email/81098/5 "2023-10-27T14:23:16Z")

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Thank you, I checked that all these where disabled, and still no email.. ☹