# Ignition backup couldnot download network issue

**URL:** <https://forum.inductiveautomation.com/t/ignition-backup-couldnot-download-network-issue/96570>\
**Category:** Ignition\
**Created:** [September 27, 2024, 9:33pm UTC](https://forum.inductiveautomation.com/t/ignition-backup-couldnot-download-network-issue/96570 "2024-09-27T21:33:50Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Siva\_Nageswara\_Rao\_M](https://avatars.discourse-cdn.com/v4/letter/s/6a8cbe/32.png) [@Siva\_Nageswara\_Rao\_M](https://forum.inductiveautomation.com/u/Siva_Nageswara_Rao_M)\
**Post date:** [September 27, 2024, 9:33pm UTC](https://forum.inductiveautomation.com/t/ignition-backup-couldnot-download-network-issue/96570/1 "2024-09-27T21:33:50Z")

</div>

Hi i am new to Ignition, i am facing to download the backup  
Ignition gateway backup , i am getting that couldnot download due to network issue

---

<div class="post-metadata">

**Author:** ![michael.flagler](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michael.flagler/32/26272_2.png) [@michael.flagler](https://forum.inductiveautomation.com/u/michael.flagler)\
**Post date:** [September 27, 2024, 10:14pm UTC](https://forum.inductiveautomation.com/t/ignition-backup-couldnot-download-network-issue/96570/2 "2024-09-27T22:14:01Z")

</div>

The GWBK files are essentially ZIP files with a different extension. If there's any antivirus or firewalls in place either on our PC or between your PC that could be blocking it, that's where I would look first. Otherwise make sure you have a solid network connection to the server if you're going over the internet.