# Ignition client start bug **URL:** \ **Category:** Ignition\ **Created:** [December 14, 2017, 11:21pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330 "2017-12-14T23:21:30Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Claus\_Nielsen](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@Claus\_Nielsen](https://forum.inductiveautomation.com/u/Claus_Nielsen)\ **Post date:** [December 14, 2017, 11:21pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/1 "2017-12-14T23:21:30Z")
Can someone please tell why this is happening every second time I run the client? The WebLaunchers starts up in some kind of infinite loop and the only way to kill is reboot the PC. ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/4/41beef64324164c6690998759a92cf21a70ca9af.png) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [December 14, 2017, 11:23pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/2 "2017-12-14T23:23:48Z")
Any chance you could enable the Java console (in the Java settings in Control Panel) and get the contents of it, if possible, while this is happening? ---
**Author:** ![Claus\_Nielsen](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@Claus\_Nielsen](https://forum.inductiveautomation.com/u/Claus_Nielsen)\ **Post date:** [December 14, 2017, 11:27pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/3 "2017-12-14T23:27:28Z")
I can try. The PC freezes when it happens. ---
**Author:** ![Claus\_Nielsen](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@Claus\_Nielsen](https://forum.inductiveautomation.com/u/Claus_Nielsen)\ **Post date:** [December 14, 2017, 11:37pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/4 "2017-12-14T23:37:15Z")
Where do you want the log? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [December 14, 2017, 11:38pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/5 "2017-12-14T23:38:30Z")
Attach it here or send it to support. I don’t think there’s anything sensitive in it. ---
**Author:** ![Claus\_Nielsen](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@Claus\_Nielsen](https://forum.inductiveautomation.com/u/Claus_Nielsen)\ **Post date:** [December 14, 2017, 11:42pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/6 "2017-12-14T23:42:29Z")
[IgnitionClientLog.txt](https://us1.discourse-cdn.com/inductiveautomation/original/2X/8/87eaaba1a94994d6962ca56aec5a2fe1f0d5f589.txt) (13.9 KB) [IgnitionDesignerLog.txt](https://us1.discourse-cdn.com/inductiveautomation/original/2X/c/c82fdf034d8b2c11106c74e86718625ae805e6e5.txt) (34.4 KB) ---
**Author:** ![Claus\_Nielsen](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@Claus\_Nielsen](https://forum.inductiveautomation.com/u/Claus_Nielsen)\ **Post date:** [December 14, 2017, 11:45pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/7 "2017-12-14T23:45:38Z")
Can’t seem to start the client now, happens every time. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [December 14, 2017, 11:48pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/8 "2017-12-14T23:48:18Z")
Well those don’t really have anything useful. Hail Mary: delete everything in `C:\Users\El-Pro\.ignition\` and try to launch again. If that doesn’t work call into support and get an official ticket going for this. ---
**Author:** ![Claus\_Nielsen](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@Claus\_Nielsen](https://forum.inductiveautomation.com/u/Claus_Nielsen)\ **Post date:** [December 14, 2017, 11:49pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/9 "2017-12-14T23:49:16Z")
Thank you, will try this. ---
**Author:** ![Claus\_Nielsen](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@Claus\_Nielsen](https://forum.inductiveautomation.com/u/Claus_Nielsen)\ **Post date:** [December 18, 2017, 7:20pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/10 "2017-12-18T19:20:29Z")
Just an update to this. This seems to be a bug with remote desktop and doesn’t happen when logged on to the gateway PC locally. Also, launching the designer or clients through the gateway doesn’t cause any problems either. ---
**Author:** ![JordanCClark](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jordancclark/32/83362_2.png) [@JordanCClark](https://forum.inductiveautomation.com/u/JordanCClark)\ **Post date:** [December 18, 2017, 8:00pm UTC](https://forum.inductiveautomation.com/t/ignition-client-start-bug/16330/11 "2017-12-18T20:00:16Z")
What happens if you use the native client launcher?