# Ignition doesn´t start on Windows 7 Starter

**URL:** <https://forum.inductiveautomation.com/t/ignition-doesn-t-start-on-windows-7-starter/6717>\
**Category:** Ignition\
**Created:** [June 16, 2013, 5:11am UTC](https://forum.inductiveautomation.com/t/ignition-doesn-t-start-on-windows-7-starter/6717 "2013-06-16T05:11:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ra\_juarez](https://avatars.discourse-cdn.com/v4/letter/r/45deac/32.png) [@ra\_juarez](https://forum.inductiveautomation.com/u/ra_juarez)\
**Post date:** [June 16, 2013, 5:11am UTC](https://forum.inductiveautomation.com/t/ignition-doesn-t-start-on-windows-7-starter/6717/1 "2013-06-16T05:11:43Z")

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Hi, I’m trying to run Ignition from my Windows 7 starter, Programs-\>Inductive Automation-\>Ignition-\>Launch Gateway Control Utility, I got this status on GCU screen  
Status:  
Retrieving  
Retrieving  
Vresion: Unknown  
Port: Unknown  
SSL Port: Unknown  
I tried things like to run it as Administrator and doesn’t work.  
I’m attaching the wrapper log and the command message.  
Please would you help me with this issue?

Thanks in advance  
[wrapper.log](https://us1.discourse-cdn.com/inductiveautomation/original/2X/7/78096388ed310ba2c1a47eee3c31d9272160bd5c.log) (3.96 MB)  
[Ignition Start Problem Admin.txt](https://us1.discourse-cdn.com/inductiveautomation/original/2X/a/a3a03caee7395a77b4c0329e604636516163fb4c.txt) (507 Bytes)

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [June 16, 2013, 2:42pm UTC](https://forum.inductiveautomation.com/t/ignition-doesn-t-start-on-windows-7-starter/6717/2 "2013-06-16T14:42:00Z")

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So the error is this: `Error: could not open `C:\Program Files\Java\jre6\lib\i386\jvm.cfg'`

Can you check that location to see if the file exists? Does it look like Java 6 is properly installed there?

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**Author:** ![ra\_juarez](https://avatars.discourse-cdn.com/v4/letter/r/45deac/32.png) [@ra\_juarez](https://forum.inductiveautomation.com/u/ra_juarez)\
**Post date:** [June 16, 2013, 9:18pm UTC](https://forum.inductiveautomation.com/t/ignition-doesn-t-start-on-windows-7-starter/6717/3 "2013-06-16T21:18:30Z")

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Thank for your answer Kevin,

the required file is located here : C:\Program Files\Java\jre6\lib\i386\jvm.cfg  
also I have installed the same file in another location like:  
C:\Program Files\Java\jre7\lib\i386  
and  
C:\Program Files\Java\jdk1.6.0\_25\jre\lib\i386

Should I reinstall the Java?

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<div class="post-metadata">

**Author:** ![ra\_juarez](https://avatars.discourse-cdn.com/v4/letter/r/45deac/32.png) [@ra\_juarez](https://forum.inductiveautomation.com/u/ra_juarez)\
**Post date:** [June 16, 2013, 11:31pm UTC](https://forum.inductiveautomation.com/t/ignition-doesn-t-start-on-windows-7-starter/6717/4 "2013-06-16T23:31:46Z")

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I reinstalled Java 7u21. After I reinstall Ignition.  
Now the GCU is launched. I’m rolling up Ignition.

Thank you,

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**Author:** ![andrea.morando](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/andrea.morando/32/8039_2.png) [@andrea.morando](https://forum.inductiveautomation.com/u/andrea.morando)\
**Post date:** [April 23, 2020, 3:19pm UTC](https://forum.inductiveautomation.com/t/ignition-doesn-t-start-on-windows-7-starter/6717/5 "2020-04-23T15:19:19Z")

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Dear all,  
I got the same error on a 8.0.9 gateway instance, after a restart of the gateway service.  
I found the **jvm.cfg** file in C:\Program Files\Inductive Automation\Ignition\lib\runtime\jre-win.zip.

Why did it disappear? How could I fix this issue?

Best,  
Andrea