# Ignition Exchange - Network Device Ping UDT problem **URL:** \ **Category:** Ignition\ **Created:** [March 4, 2024, 8:12am UTC](https://forum.inductiveautomation.com/t/ignition-exchange-network-device-ping-udt-problem/86742 "2024-03-04T08:12:37Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Aiasa21](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@Aiasa21](https://forum.inductiveautomation.com/u/Aiasa21)\ **Post date:** [March 4, 2024, 8:12am UTC](https://forum.inductiveautomation.com/t/ignition-exchange-network-device-ping-udt-problem/86742/1 "2024-03-04T08:12:37Z")
Good morning, I add the UDT in my project and it works great to check the status of the connected devices. This is the link: [Ping UDT](https://inductiveautomation.com/exchange/2235/overview) The problem is that sometimes I have some disconnection counts but if I check on the PLC log actually they are not true. I tried to increase the rate of the ping from 1000ms to 2000ms and the timeout from 1000ms to 3000ms just and however I have miscount. I check this on multiple PLC logs and in none I have this disconnections. Thank you for the help ---
**Author:** ![justinedwards.jle](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/justinedwards.jle/32/37854_2.png) [@justinedwards.jle](https://forum.inductiveautomation.com/u/justinedwards.jle)\ **Post date:** [March 5, 2024, 1:26pm UTC](https://forum.inductiveautomation.com/t/ignition-exchange-network-device-ping-udt-problem/86742/2 "2024-03-05T13:26:39Z")
Perhaps the author of the UDT @Arnaud_Declerck can help with this. ---
**Author:** ![Arnaud\_Declerck](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/arnaud_declerck/32/44872_2.png) [@Arnaud\_Declerck](https://forum.inductiveautomation.com/u/Arnaud_Declerck)\ **Post date:** [March 6, 2024, 5:30am UTC](https://forum.inductiveautomation.com/t/ignition-exchange-network-device-ping-udt-problem/86742/3 "2024-03-06T05:30:32Z")
Hi @Aiasa21, I will take a look but no one complains about this before. To be sure that I test like you setup I need some information - what OS are you using - what version of ignition are you using. - how is your network configuration - what type of plc do you try to monitor Regards Arnaud ---
**Author:** ![Aiasa21](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@Aiasa21](https://forum.inductiveautomation.com/u/Aiasa21)\ **Post date:** [March 6, 2024, 7:29am UTC](https://forum.inductiveautomation.com/t/ignition-exchange-network-device-ping-udt-problem/86742/4 "2024-03-06T07:29:06Z")
Thank you @justinedwards.jle for the help. Hi @Arnaud_Declerck, thank you too, here you have some information. - Ignition is installed on a Windows Server 2019 - Ignition Platform 8.1.23 - All the PLCs in the industry and the server are installed under different vlan (Do you need need some specific info?) - Most are Omron NJ/NX type Thanks for the help ---
**Author:** ![Arnaud\_Declerck](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/arnaud_declerck/32/44872_2.png) [@Arnaud\_Declerck](https://forum.inductiveautomation.com/u/Arnaud_Declerck)\ **Post date:** [March 6, 2024, 7:58am UTC](https://forum.inductiveautomation.com/t/ignition-exchange-network-device-ping-udt-problem/86742/5 "2024-03-06T07:58:56Z")
@Aiasa21, I will try to replicate as close as possible your layout. Do you mean vlan instead of wlan ? (I don't think extra info about it is needed.) Regards ---
**Author:** ![Aiasa21](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@Aiasa21](https://forum.inductiveautomation.com/u/Aiasa21)\ **Post date:** [March 6, 2024, 8:00am UTC](https://forum.inductiveautomation.com/t/ignition-exchange-network-device-ping-udt-problem/86742/6 "2024-03-06T08:00:47Z")
Yes sorry vlan, you're right. Thank you ---
**Author:** ![Arnaud\_Declerck](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/arnaud_declerck/32/44872_2.png) [@Arnaud\_Declerck](https://forum.inductiveautomation.com/u/Arnaud_Declerck)\ **Post date:** [March 8, 2024, 12:25am UTC](https://forum.inductiveautomation.com/t/ignition-exchange-network-device-ping-udt-problem/86742/7 "2024-03-08T00:25:45Z")
Hi @Aiasa21 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/f/1ff07066c0814a8c54ab24e1e9d5d943bcd8ad82.png) I've tried to replicate as close as possible your situation. - Win 19 server in one vlan with ignition 8.1.23 - PLC Compact logix (i don't have a omrom plc) in another Vlan - Server in the same Vlan as the windows one It has been running for almost two day and not disconnect count coming. I even tried to do multiple download to the plc to see if that have an impact. I don't thing this come from the code but more from your config. Hope this help and don't hesitate if needed or post some feedback if you find something Regards ---
**Author:** ![Aiasa21](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@Aiasa21](https://forum.inductiveautomation.com/u/Aiasa21)\ **Post date:** [March 8, 2024, 8:22am UTC](https://forum.inductiveautomation.com/t/ignition-exchange-network-device-ping-udt-problem/86742/8 "2024-03-08T08:22:41Z")
Hi @Arnaud_Declerck, thank you for your tests. As you say probably we have something strange on the network that trigger this "fake" errors. Thanks again, I appreciate you help. Have a nice day