# Ignition Gateway 7.7.4 faults **URL:** \ **Category:** Ignition\ **Created:** [February 15, 2021, 9:24pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-7-7-4-faults/43436 "2021-02-15T21:24:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![speters](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@speters](https://forum.inductiveautomation.com/u/speters)\ **Post date:** [February 15, 2021, 9:24pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-7-7-4-faults/43436/1 "2021-02-15T21:24:25Z")
I’ve had this happen a few times before, just went in, deleted the file out of the temp folder, restarted gateway and it ran. Not working this time “”“INFO [ModuleHook] [15:15:48,430]: JNI Library: C:\Windows\TEMP\jniwrap-3.8.38051489701252876777.Build.3.8.31017514210\jniwrap64.dll INFO | jvm 1 | 2021/02/15 15:15:48 | ERROR [SRContext] [15:15:48,569]: Error during context startup. INFO | jvm 1 | 2021/02/15 15:15:48 | java.lang.ExceptionInInitializerError INFO | jvm 1 | 2021/02/15 15:15:48 | at com.jniwrapper.win32.system.Kernel32.isUnicode(Kernel32.java:77) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.jniwrapper.win32.FunctionName.(FunctionName.java:24) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.jniwrapper.win32.MessageLoopThread.(MessageLoopThread.java:24) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.inductiveautomation.opccom.ModuleHook.setup(ModuleHook.java:176) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl$LoadedModule.setup(ModuleManagerImpl.java:2187) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.setup(ModuleManagerImpl.java:263) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.inductiveautomation.ignition.gateway.SRContext.startupInternal(SRContext.java:1185) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.inductiveautomation.ignition.gateway.redundancy.RedundancyManagerImpl.startup(RedundancyManagerImpl.java:191) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.inductiveautomation.ignition.gateway.SRContext.asyncInit(SRContext.java:932) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.inductiveautomation.ignition.gateway.SRContext.access$200(SRContext.java:255) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.inductiveautomation.ignition.gateway.SRContext$2.run(SRContext.java:666) INFO | jvm 1 | 2021/02/15 15:15:48 | at com.inductiveautomation.ignition.common.execution.impl.BasicExecutionEngine$ThrowableCatchingRunnable.run(BasicExecutionEngine.java:537) INFO | jvm 1 | 2021/02/15 15:15:48 | at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) INFO | jvm 1 | 2021/02/15 15:15:48 | at java.util.concurrent.FutureTask.run(Unknown Source) INFO | jvm 1 | 2021/02/15 15:15:48 | at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(Unknown Source) INFO | jvm 1 | 2021/02/15 15:15:48 | at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) INFO | jvm 1 | 2021/02/15 15:15:48 | at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) INFO | jvm 1 | 2021/02/15 15:15:48 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) INFO | jvm 1 | 2021/02/15 15:15:48 | at java.lang.Thread.run(Unknown Source) INFO | jvm 1 | 2021/02/15 15:15:48 | Caused by: com.jniwrapper.JNIWrapperException: java.io.IOException: Access is denied INFO | jvm 1 | 2021/02/15 15:15:48 | Caused by: java.io.IOException: Access is denied INFO | jvm 1 | 2021/02/15 15:15:48 | INFO [SRContext] [15:15:48,573]: Ignition[”/main", state=STARTING] ContextState = FAULTED""" Java version is 1.8.0\_60-b27…this gateway has been running for years with no problems, other than the occasional glitch with the jni file issue. Anything I’m missing, kinda been staring at the trees for a bit on this and maybe I’m missing something. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [February 16, 2021, 4:19pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-7-7-4-faults/43436/2 "2021-02-16T16:19:18Z")
> [@speters](#): > > INFO | jvm 1 | 2021/02/15 15:15:48 | Caused by: com.jniwrapper.JNIWrapperException: java.io.IOException: Access is denied That's as much information as Java is giving us. From the rest of the stack trace, it's trying to load COM related native code. Did anyone recently install any other COM servers or clients? Update OPC core components? Have you restarted the server itself (not just Ignition) since this issue occurred? Are you in contact with our support department yet? ---
**Author:** ![speters](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@speters](https://forum.inductiveautomation.com/u/speters)\ **Post date:** [February 16, 2021, 4:39pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-7-7-4-faults/43436/3 "2021-02-16T16:39:49Z")
Nothing has been installed or upgraded. I have restarted the computer twice already, and checked for any jni files in the temp directory (happened before and that cured it). I created a ticket yesterday, but haven’t had a response yet. ---
**Author:** ![ryanjmclaughlin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryanjmclaughlin/32/4318_2.png) [@ryanjmclaughlin](https://forum.inductiveautomation.com/u/ryanjmclaughlin)\ **Post date:** [February 16, 2021, 4:55pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-7-7-4-faults/43436/4 "2021-02-16T16:55:48Z")
> [@speters](#): > > I created a ticket yesterday If you didn't call, call support on the phone. Email tickets default to low priority. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [February 16, 2021, 5:02pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-7-7-4-faults/43436/5 "2021-02-16T17:02:49Z")
> [@ryanjmclaughlin](#): > > If you didn’t call, call support on the phone. Email tickets default to low priority. Not exactly true anymore (as I understand it, anyways): > **[New Options and Important Changes Coming to our Support Program](https://inductiveautomation.com/blog/new-options-and-important-changes-coming-to-our-support-program)** > > At Inductive Automation, we talk constantly about our software. We love to highlight how powerful the software is, and discuss the endless range of functionality it provides. We often discuss new features, future plans, useful tricks, and, very... ---
**Author:** ![ryanjmclaughlin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryanjmclaughlin/32/4318_2.png) [@ryanjmclaughlin](https://forum.inductiveautomation.com/u/ryanjmclaughlin)\ **Post date:** [February 16, 2021, 8:11pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-7-7-4-faults/43436/6 "2021-02-16T20:11:26Z")
I stand corrected. Very cool, and much appreciated improvement to support. ---
**Author:** ![speters](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@speters](https://forum.inductiveautomation.com/u/speters)\ **Post date:** [February 16, 2021, 8:49pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-7-7-4-faults/43436/7 "2021-02-16T20:49:18Z")
Restarted the computer 2 more times, it took off and ran. It’s running currently, but would will still talk to Support to see what happened. It doesn’t leave me with a warm, fuzzy feeling. This is the only gateway I’ve ever had an issue like this with, out of the many I’ve implemented.