# Ignition gateway down

**URL:** <https://forum.inductiveautomation.com/t/ignition-gateway-down/70249>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [February 23, 2023, 10:10pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-down/70249 "2023-02-23T22:10:22Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Jair\_Lara](https://avatars.discourse-cdn.com/v4/letter/j/a587f6/32.png) [@Jair\_Lara](https://forum.inductiveautomation.com/u/Jair_Lara)\
**Post date:** [February 23, 2023, 10:10pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-down/70249/1 "2023-02-23T22:10:22Z")

</div>

Hello I had a problem in Ignition, the gateway was down arround 20 minutes, I was checking the logs into Ignition and windows logs/application and I did not find the problem. Do you know where can I get more information about the gateway was down? After 20 minutes the gateway is running. The server was not reseted, so I think the problem maybe was just in the service.

I appreciated if you can guide me to get more information.

Thank you.

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [February 23, 2023, 11:13pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-down/70249/2 "2023-02-23T23:13:51Z")

</div>

Get a copy of the `wrapper.log` text file from the server's filesystem (in the Ignition install folder) and attach that to a support ticket.

---

<div class="post-metadata">

**Author:** ![Jair\_Lara](https://avatars.discourse-cdn.com/v4/letter/j/a587f6/32.png) [@Jair\_Lara](https://forum.inductiveautomation.com/u/Jair_Lara)\
**Post date:** [February 24, 2023, 11:32pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-down/70249/3 "2023-02-24T23:32:38Z")

</div>

I see, thank you.