# Ignition gateway faulting/starting **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [March 14, 2025, 10:50am UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690 "2025-03-14T10:50:45Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![dom.norris](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@dom.norris](https://forum.inductiveautomation.com/u/dom.norris)\ **Post date:** [March 14, 2025, 10:50am UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/1 "2025-03-14T10:50:45Z")
My gateway is not running. I have tried some basic trouble shooting from forums, but it hasn't done anything. My url is "[http://localhost:8088/web/waiting](http://localhost:8088/web/waiting)" I've seen people say try deleting the 'waiting' or try '/home' but it just goes back to 'waiting'. On the Tab it says Gateway Not Running in Chrome, and the screen never actually loads just says "Ignition Gateway is Starting". But on my Services app on windows, it says Ignition Gateway is running. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [March 14, 2025, 11:07am UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/2 "2025-03-14T11:07:21Z")
Can you upload your wrapper.log file(s) from the Ignition install dir? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [March 14, 2025, 12:57pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/3 "2025-03-14T12:57:18Z")
If very large, include only the end, from the last service restart. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [March 14, 2025, 1:07pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/4 "2025-03-14T13:07:38Z")
Or zip it 🙃 It's crazy the amount of people that will send 50MB of individually uploaded wrapper log files to support instead of zipping it into practically nothing. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [March 14, 2025, 1:09pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/5 "2025-03-14T13:09:30Z")
Indeed. But a faulted start is usually pretty short. Probably would fit in a preformatted text block. ---
**Author:** ![dom.norris](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@dom.norris](https://forum.inductiveautomation.com/u/dom.norris)\ **Post date:** [March 14, 2025, 1:53pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/6 "2025-03-14T13:53:43Z")
From the program files: Inductive automation -\> Ignition -\> logs I've attached the end of the wrapper.txt file. Do you want wrapper.log.1-5? Sorry I'm very new to this. Thanks in advance. Also I think it could be a problem with the way my VM is set up. ![Screenshot 2025-03-14 130547](https://us1.discourse-cdn.com/inductiveautomation/original/3X/8/4/84067177ffec26e0a1e7af547db803ac0af866d6.png) [wrapper.txt.txt](https://forum.inductiveautomation.com/uploads/short-url/lWfngcaG5OA8Ym5sAH67FTYxHyq.txt) (18.2 KB) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [March 14, 2025, 2:02pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/7 "2025-03-14T14:02:41Z")
Nothing more? Even if you wait a while? It seems to be stuck loading tags from a tag provider: ```python I [t.m.provider] [09:03:20.140]: Tag provider initialized. Starting to load tags... provider=wxt_b1a ``` Did you restore a backup into this gateway? Or did you find yourself in this state after a reboot? ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [March 14, 2025, 2:19pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/8 "2025-03-14T14:19:56Z")
How is this VM provisioned? If it's severely under-provisioned and you're restoring a "full fat" production gateway backup, starting everything up could take a long time; I've seen VMs struggle for tens of minutes to start up. ---
**Author:** ![dom.norris](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@dom.norris](https://forum.inductiveautomation.com/u/dom.norris)\ **Post date:** [March 14, 2025, 3:17pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/9 "2025-03-14T15:17:46Z")
I found myself here after restoring a backup. So I restored my .gwbk file and then been sat with this all day. ---
**Author:** ![dom.norris](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@dom.norris](https://forum.inductiveautomation.com/u/dom.norris)\ **Post date:** [March 14, 2025, 3:18pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/10 "2025-03-14T15:18:57Z")
It has 8GB memory, 8processors, 120GB storage. Sorry if this doesn't answer your question. I've never had to use a VM before. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [March 14, 2025, 3:26pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/11 "2025-03-14T15:26:31Z")
Do you know what the max memory is set to on the gateway backup? If the `ignition.conf` file in the backup is requesting _more_ than 8gB (really, if your VM only has 8, Ignition shouldn't receive more than 6gB), then the OS underlying the VM will probably have to start paging - which kills performance on bare metal, and is absolutely going to kill a VM. I'd sort of expect the startup to fail immediately if that were the case, but 🤷 stranger things have happened. ---
**Author:** ![dom.norris](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@dom.norris](https://forum.inductiveautomation.com/u/dom.norris)\ **Post date:** [March 14, 2025, 3:45pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/12 "2025-03-14T15:45:23Z")
I do not know. Can answer that later if need be. I have someone with more experience with VMs looking at mine now. I'll let you know if that resolves the issue as well. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [March 14, 2025, 3:52pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/13 "2025-03-14T15:52:58Z")
> [@dom.norris](#): > > Can answer that later You can look in the gateway backup, in its `ignition.conf`. (Gateway backups are just zip files.) ---
**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\ **Post date:** [March 15, 2025, 11:39pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/14 "2025-03-15T23:39:51Z")
> [@paul-griffith](#): > > really, if your VM only has 8, Ignition shouldn't receive more than 6gB Tell that to one of our customers' IT 🤣 I thought 8GB for the OS would be OK, they were hitting 98% memory so I increased to 12GB (by reducing allocation to ignition) and that still wasn't enough. So they increased the memory allocated to the vm to give 22GB just for the OS. Turns out all the garbage they have on there for monitoring uses up a significant portion of ram. They said up to 20% @pturmel you can probably guess what OS 😂 ---
**Author:** ![dom.norris](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@dom.norris](https://forum.inductiveautomation.com/u/dom.norris)\ **Post date:** [March 17, 2025, 9:24am UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/15 "2025-03-17T09:24:29Z")
wrapper.java.maxmemory=4096 Update! Have had my VM configured differently and is running much better. Gateway is now up and running. Seems to me it was was issues due to ram/processing power on the VM. Still a bit slow, but don't think that is avoidable. Thank you everyone for your responses. ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [March 17, 2025, 9:30am UTC](https://forum.inductiveautomation.com/t/ignition-gateway-faulting-starting/103690/16 "2025-03-17T09:30:36Z")
Thanks for reporting back. Please mark one of the posts above as "Solution" so that it shows up on the main index as solved.