# Ignition Gateway is Blank **URL:** \ **Category:** Ignition\ **Tags:** ignition79\ **Created:** [October 31, 2018, 7:27pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-blank/20474 "2018-10-31T19:27:13Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![1jeffwill11](https://avatars.discourse-cdn.com/v4/letter/1/b3f665/32.png) [@1jeffwill11](https://forum.inductiveautomation.com/u/1jeffwill11)\ **Post date:** [October 31, 2018, 7:27pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-blank/20474/1 "2018-10-31T19:27:13Z")
When I open the Ignition Gateway, everything looks fine on the homepage and when I login. However, when I click the configuration or the status pages everything is blank. I do not have any options to click on any settings or panes. I have no idea what happened and no idea on how to troubleshoot this. Does anyone have suggestions? ---
**Author:** ![iabbott](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@iabbott](https://forum.inductiveautomation.com/u/iabbott)\ **Post date:** [October 31, 2018, 7:33pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-blank/20474/2 "2018-10-31T19:33:36Z")
Without screenshots of what you mean by blank, I’d first check that the user account that you are logging in with has the correct privileges to access those pages. ---
**Author:** ![1jeffwill11](https://avatars.discourse-cdn.com/v4/letter/1/b3f665/32.png) [@1jeffwill11](https://forum.inductiveautomation.com/u/1jeffwill11)\ **Post date:** [October 31, 2018, 7:35pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-blank/20474/3 "2018-10-31T19:35:34Z")
![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/e/e4922182cb4219ee3a410047196316f02f7fdab5.JPG) Both the config and status pages look like this. I am the admin. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [October 31, 2018, 7:36pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-blank/20474/4 "2018-10-31T19:36:50Z")
Check the browser console for errors - it’s probably a bad authentication token being held somewhere. Try clearing any cookies from the gateway, or launching in an incognito/private window. ---
**Author:** ![1jeffwill11](https://avatars.discourse-cdn.com/v4/letter/1/b3f665/32.png) [@1jeffwill11](https://forum.inductiveautomation.com/u/1jeffwill11)\ **Post date:** [October 31, 2018, 7:48pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-blank/20474/5 "2018-10-31T19:48:09Z")
Browser Console showed no errors and the incognito window had the same problem. Clearing cookies did not make a difference. The only thing I can think of is that my organization is having some issues with their desktops right now. I don’t know what that is in regard too though so for now I will blame it on that and hopefully when they solve their issues, it will solve mine too. ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [October 31, 2018, 7:53pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-blank/20474/6 "2018-10-31T19:53:46Z")
The pages will also look blank like that if your browser has JavaScript disabled. ---
**Author:** ![1jeffwill11](https://avatars.discourse-cdn.com/v4/letter/1/b3f665/32.png) [@1jeffwill11](https://forum.inductiveautomation.com/u/1jeffwill11)\ **Post date:** [October 31, 2018, 8:08pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-blank/20474/7 "2018-10-31T20:08:24Z")
James.Lorenz Thanks so much!!! That fixed my problem. I don’t know how JavaScript was disabled but it must have been an organizational change or something. Thanks again for your help. -Jeff