# Ignition GateWay is Faulted **URL:** \ **Category:** Ignition\ **Tags:** ignition79\ **Created:** [June 27, 2019, 8:27pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155 "2019-06-27T20:27:51Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![jorge.ortiz.c97](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jorge.ortiz.c97](https://forum.inductiveautomation.com/u/jorge.ortiz.c97)\ **Post date:** [June 27, 2019, 8:27pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/1 "2019-06-27T20:27:51Z")
I have the following error: I tried to restart Ignition Gateway, when I tried to Restart, It showed me this… ![GCU](https://us1.discourse-cdn.com/inductiveautomation/original/2X/b/b72917edaea59f0bafb6ac6acddbbb670c47592e.png) When I got the Thread Dump File It showed me this… [ThreadDump.txt](https://us1.discourse-cdn.com/inductiveautomation/original/2X/8/8313511b2fd497708417220ada391c04d775deb8.txt) (19.8 KB) I looked in different forums, and I tried to back up my gateway with a .gwbk file and nothing works, please can someone help me ? ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 27, 2019, 8:46pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/2 "2019-06-27T20:46:23Z")
You need to look in the logs (`Program Files/Inductive Automation/Ignition/logs/wrapper.log`) to see why the service is failing. ---
**Author:** ![jorge.ortiz.c97](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jorge.ortiz.c97](https://forum.inductiveautomation.com/u/jorge.ortiz.c97)\ **Post date:** [June 27, 2019, 9:04pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/3 "2019-06-27T21:04:07Z")
[wrapper.log](https://us1.discourse-cdn.com/inductiveautomation/original/2X/9/91927d4e8fe168e286270f84b888baac542281b0.log) (2.0 MB) Thanks, In fact I saw the file but don’t understand much of what it says, can you help me out with this ? ☹ ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [June 27, 2019, 9:06pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/4 "2019-06-27T21:06:37Z")
There’s a gateway backup file sitting in the install dir (or data dir?) with a filename ending in “-disabled” that is preventing to the gateway from starting. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 27, 2019, 9:08pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/5 "2019-06-27T21:08:56Z")
That’s a bug that’s fixed in 7.9.11, by the way. ---
**Author:** ![jorge.ortiz.c97](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jorge.ortiz.c97](https://forum.inductiveautomation.com/u/jorge.ortiz.c97)\ **Post date:** [June 27, 2019, 9:09pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/6 "2019-06-27T21:09:57Z")
![Files_Disabled](https://us1.discourse-cdn.com/inductiveautomation/original/2X/0/04dcb3b0c2f7c388b1aab950d644d1e45a7f1b74.png) In fact, there are two, should I delete them ? ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 27, 2019, 9:10pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/7 "2019-06-27T21:10:56Z")
Delete them all and attempt the restore process again. (the .gwbk files) ---
**Author:** ![jorge.ortiz.c97](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jorge.ortiz.c97](https://forum.inductiveautomation.com/u/jorge.ortiz.c97)\ **Post date:** [June 27, 2019, 9:20pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/9 "2019-06-27T21:20:14Z")
It didn’t work, I went into the wrapper.log file and this throws me… [wrapper.log](https://us1.discourse-cdn.com/inductiveautomation/original/2X/2/28ea8b242a77c9c9562f5e38635dc900614d944c.log) (2.0 MB) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 27, 2019, 9:26pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/10 "2019-06-27T21:26:42Z")
There’s an error in one of your modules (a Sepasoft module, specifically): ```auto INFO | jvm 2 | 2019/06/27 14:16:53 | E [SRContext] [21:16:53]: Error during context startup. INFO | jvm 2 | 2019/06/27 14:16:53 | java.lang.NoClassDefFoundError: com/sepasoft/production/common/IProductionGatewayHook INFO | jvm 2 | 2019/06/27 14:16:53 | at java.lang.Class.getDeclaredMethods0(Native Method) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.lang.Class.privateGetDeclaredMethods(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.lang.Class.privateGetPublicMethods(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.lang.Class.getMethods(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.inductiveautomation.ignition.common.script.ScriptManager.addScriptModule(ScriptManager.java:334) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.sepasoft.oeedt.gateway.OEEDTGatewayHook.initializeScriptManager(OEEDTGatewayHook.java:148) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.initializeScriptManager(ModuleManagerImpl.java:577) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.inductiveautomation.ignition.gateway.script.ScriptHintsManager.initializeFromModules(ScriptHintsManager.java:87) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.inductiveautomation.ignition.gateway.SRContext.startupInternal(SRContext.java:1315) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.inductiveautomation.ignition.gateway.redundancy.RedundancyManagerImpl.startup(RedundancyManagerImpl.java:224) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.inductiveautomation.ignition.gateway.SRContext.asyncInit(SRContext.java:1036) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.inductiveautomation.ignition.gateway.SRContext.access$300(SRContext.java:289) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.inductiveautomation.ignition.gateway.SRContext$2.run(SRContext.java:767) INFO | jvm 2 | 2019/06/27 14:16:53 | at com.inductiveautomation.ignition.common.execution.impl.BasicExecutionEngine$ThrowableCatchingRunnable.run(BasicExecutionEngine.java:518) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.util.concurrent.FutureTask.run(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.lang.Thread.run(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | Caused by: java.lang.ClassNotFoundException: com.sepasoft.production.common.IProductionGatewayHook INFO | jvm 2 | 2019/06/27 14:16:53 | at java.net.URLClassLoader.findClass(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.lang.ClassLoader.loadClass(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | at java.lang.ClassLoader.loadClass(Unknown Source) INFO | jvm 2 | 2019/06/27 14:16:53 | ... 21 common frames omitted ``` Go to `Program Files/Inductive Automation/Ignition/user-lib/modules` and delete the OEEDT module .modl file. You won’t lost any _configuration_ data, just the file itself. You may just need to have the correct version, but that’s not guaranteed. ---
**Author:** ![jorge.ortiz.c97](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jorge.ortiz.c97](https://forum.inductiveautomation.com/u/jorge.ortiz.c97)\ **Post date:** [June 27, 2019, 9:40pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/11 "2019-06-27T21:40:57Z")
I already delete the OEEDT module and all the gwbk files but does not work. I have this modules installed… ![Modules](https://us1.discourse-cdn.com/inductiveautomation/original/2X/b/b316122cf604405f8aa521302b3c707c4606c435.png) The wrapper.log file throws me this… [wrapper.log](https://us1.discourse-cdn.com/inductiveautomation/original/2X/d/dc1ee986c3bc55e1a3505e904f3c3a7f8f04d1a4.log) (2.1 MB) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 27, 2019, 9:45pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/12 "2019-06-27T21:45:47Z")
![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/3/3fe26630b932f866df301e95801bfa7e16e32d20.png) You should only have one of these. The conflict between them is likely what is causing the gateway to fail. ---
**Author:** ![jorge.ortiz.c97](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jorge.ortiz.c97](https://forum.inductiveautomation.com/u/jorge.ortiz.c97)\ **Post date:** [June 27, 2019, 9:58pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-is-faulted/26155/13 "2019-06-27T21:58:25Z")
It worked!, I delete all the modules I upgrated and it worked, thank you. How do I push solved for this problem?