# Ignition Gateway keeps dropping and I am unsure why, what do I look for?

**URL:** <https://forum.inductiveautomation.com/t/ignition-gateway-keeps-dropping-and-i-am-unsure-why-what-do-i-look-for/24154>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [April 15, 2019, 2:58pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-keeps-dropping-and-i-am-unsure-why-what-do-i-look-for/24154 "2019-04-15T14:58:22Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![bkarabinchak.psi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bkarabinchak.psi/32/83567_2.png) [@bkarabinchak.psi](https://forum.inductiveautomation.com/u/bkarabinchak.psi)\
**Post date:** [April 15, 2019, 2:58pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-keeps-dropping-and-i-am-unsure-why-what-do-i-look-for/24154/1 "2019-04-15T14:58:22Z")

</div>

We use Ignition to run an office Project that all employees use. Recently, the gateway has been dropping out randomly and more frequently. I am unsure the cause of this and need help as to what to look for.

We are running Ignition 7.9.1 on a VM of Windows Server 2012. The server and all client computers have the most recent version of java 8. The VM has 8 gigs of ram allotted.

Someone will be logged into the project and then get the “Searcing for Gateway/Gateway connection lost” error message.

What are the possible causes of this I should be looking at? One thing I notice right away in my Logs is that there is a ClockDriftDetector Warning and a HttpParser warning that are very common but beyond that nothing sticks out.

---

<div class="post-metadata">

**Author:** ![c.bertulli](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@c.bertulli](https://forum.inductiveautomation.com/u/c.bertulli)\
**Post date:** [April 15, 2019, 3:33pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-keeps-dropping-and-i-am-unsure-why-what-do-i-look-for/24154/2 "2019-04-15T15:33:42Z")

</div>

Did you tried to ping the server from a Client’s PC?

---

<div class="post-metadata">

**Author:** ![bkarabinchak.psi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bkarabinchak.psi/32/83567_2.png) [@bkarabinchak.psi](https://forum.inductiveautomation.com/u/bkarabinchak.psi)\
**Post date:** [April 15, 2019, 3:41pm UTC](https://forum.inductiveautomation.com/t/ignition-gateway-keeps-dropping-and-i-am-unsure-why-what-do-i-look-for/24154/3 "2019-04-15T15:41:17Z")

</div>

Just pinged it fine. All my co-workers are using the application currently and things seem to be working ok.

I am now looking at the sys.performance and I think people had an issue connecting to the gateway at the same time it did garbage collection when the memory got to half the max heap size though I am not 100% when the connection errors happened.

I am not really sure what else I should be looking for.