# Ignition Hangs Up

**URL:** <https://forum.inductiveautomation.com/t/ignition-hangs-up/2802>\
**Category:** Ignition\
**Created:** [March 24, 2011, 1:37pm UTC](https://forum.inductiveautomation.com/t/ignition-hangs-up/2802 "2011-03-24T13:37:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![apimente](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/apimente/32/4030_2.png) [@apimente](https://forum.inductiveautomation.com/u/apimente)\
**Post date:** [March 24, 2011, 1:37pm UTC](https://forum.inductiveautomation.com/t/ignition-hangs-up/2802/1 "2011-03-24T13:37:01Z")

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Hi,

Last night I`ve received a call from our client with the following problem. Suddenly they lost connection with the server (Gateway Connection Lost message appeared) and could not reestablish it anymore. I`ve pinged the server and it was ok, so it was not a network problem.

Then I`ve tried to launch the HMI from the server itself, but then again it got stuck. I restarted the Ignition service and everithing became normal.

This is the log of what happened:

`INFO | jvm 1 | 2011/03/24 03:20:27 | 24-mar-2011 3:20:27 org.apache.naming.resources.FileDirContext list
INFO | jvm 1 | 2011/03/24 03:20:27 | ADVERTENCIA: Could not get dir listing for C:\Program Files (x86)\Inductive Automation\Ignition\tomcat\webapps\ctx0\WEB-INF\lib
INFO | jvm 1 | 2011/03/24 03:20:27 | 24-mar-2011 3:20:27 org.apache.catalina.loader.WebappClassLoader modified
INFO | jvm 1 | 2011/03/24 03:20:27 | INFO: Additional JARs have been added
INFO | jvm 1 | 2011/03/24 03:20:27 | 24-mar-2011 3:20:27 org.apache.catalina.core.StandardContext reload
INFO | jvm 1 | 2011/03/24 03:20:27 | INFO: Reloading this Context has started
INFO | jvm 1 | 2011/03/24 03:20:28 | log4j:ERROR Failed to rename [C:\PROGRA~2\INDUCT~1\Ignition\contexts\main\logs/Gateway.log.html] to [C:\PROGRA~2\INDUCT~1\Ignition\contexts\main\logs/Gateway.log.html.2011-03-23].
INFO | jvm 1 | 2011/03/24 03:20:28 | log4j:ERROR setFile(null, false) call failed.
`

I need to know what happened and what I need to do to prevent it to happen again.

Thank you in advance for your help.

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**Author:** ![Carl.Gould](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/carl.gould/32/7262_2.png) [@Carl.Gould](https://forum.inductiveautomation.com/u/Carl.Gould)\
**Post date:** [April 16, 2011, 1:41am UTC](https://forum.inductiveautomation.com/t/ignition-hangs-up/2802/2 "2011-04-16T01:41:29Z")

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I think we’ll need more context from those logs, can you send more?