# Ignition License Session Issue

**URL:** <https://forum.inductiveautomation.com/t/ignition-license-session-issue/111921>\
**Category:** Ignition\
**Tags:** perspective\
**Created:** [November 4, 2025, 9:03am UTC](https://forum.inductiveautomation.com/t/ignition-license-session-issue/111921 "2025-11-04T09:03:21Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![TechEnlive](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@TechEnlive](https://forum.inductiveautomation.com/u/TechEnlive)\
**Post date:** [November 4, 2025, 9:03am UTC](https://forum.inductiveautomation.com/t/ignition-license-session-issue/111921/1 "2025-11-04T09:03:21Z")

</div>

Hi Team,

We have an Ignition license that allows a maximum of three sessions. However, we’re facing an issue where, even after a user logs out and closes the Perspective workstation, the Gateway still shows a total of three active sessions.

As a result, when another user tries to log in, an error appears indicating that the session limit has been exceeded.

Thank you in advance for your assistance and cooperation.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/e/3ee695268e2ebecfba6d611753a9f05cad2ab5e5.jpeg)

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/6/f67047ea2f98615f450763d322dd8a51a4f12d41.png)

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [November 4, 2025, 12:08pm UTC](https://forum.inductiveautomation.com/t/ignition-license-session-issue/111921/2 "2025-11-04T12:08:56Z")

</div>

Sessions have an idle timeout. If closed abruptly at the browser, there's no notification to the gateway, and the session will continue to exist until it times out. Set a short timeout.

---

<div class="post-metadata">

**Author:** ![TechEnlive](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@TechEnlive](https://forum.inductiveautomation.com/u/TechEnlive)\
**Post date:** [November 4, 2025, 12:28pm UTC](https://forum.inductiveautomation.com/t/ignition-license-session-issue/111921/3 "2025-11-04T12:28:51Z")

</div>

> [@pturmel](#):
>
> idle timeout

Hi Pturmel,

Thanks for your advice. Could you please guide me on how to set the idle timeout and where it can be configured exactly?

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [November 4, 2025, 12:49pm UTC](https://forum.inductiveautomation.com/t/ignition-license-session-issue/111921/4 "2025-11-04T12:49:00Z")

</div>

> [@TechEnlive](#):
>
> exactly

No, I don't have a designer open at this moment. But it is a project property. 🤷‍♂️

---

<div class="post-metadata">

**Author:** ![tgarrison](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/tgarrison/32/80965_2.png) [@tgarrison](https://forum.inductiveautomation.com/u/tgarrison)\
**Post date:** [November 4, 2025, 12:51pm UTC](https://forum.inductiveautomation.com/t/ignition-license-session-issue/111921/5 "2025-11-04T12:51:38Z")

</div>

![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/3/3394f4ebeb5909fa4275867ce64f945cb12a6987.png)

---

<div class="post-metadata">

**Author:** ![TechEnlive](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@TechEnlive](https://forum.inductiveautomation.com/u/TechEnlive)\
**Post date:** [November 4, 2025, 12:53pm UTC](https://forum.inductiveautomation.com/t/ignition-license-session-issue/111921/6 "2025-11-04T12:53:20Z")

</div>

Thanks pturmel and tgarrison.