# Ignition Login Issue **URL:** \ **Category:** Ignition\ **Created:** [November 4, 2015, 12:43pm UTC](https://forum.inductiveautomation.com/t/ignition-login-issue/10733 "2015-11-04T12:43:54Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![JamesUalto](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@JamesUalto](https://forum.inductiveautomation.com/u/JamesUalto)\ **Post date:** [November 4, 2015, 12:43pm UTC](https://forum.inductiveautomation.com/t/ignition-login-issue/10733/1 "2015-11-04T12:43:54Z")
Hi all, I am new to Ignition and am having an issue. I had an Ignition gateway with a project set up on my laptop which was to talking to an Allen Bradley Plc. I wanted to backup the gateway and transfer it to a desktop PC that will be going to a site. I achieved this. Obviously some of the setting erased including the OPC-UA connection which had gone into fault. I could not figure out how to fix its fault state. I tried re-downloading Ignition. I can now not login to the gateway. An error message is appearing ‘[color=#BFFF40]Insufficient privileges to view this page[/color].’ Now I cant view any tags in the designer at all. Any help at all is appreciated. Apologies for being very broad in my description to my problem. ---
**Author:** ![Mr.K001](https://avatars.discourse-cdn.com/v4/letter/m/ea5d25/32.png) [@Mr.K001](https://forum.inductiveautomation.com/u/Mr.K001)\ **Post date:** [November 4, 2015, 5:09pm UTC](https://forum.inductiveautomation.com/t/ignition-login-issue/10733/2 "2015-11-04T17:09:18Z")
couple of Questions: 1- the PC that you are moving the project to, is it on the same network where the PLC is connected to? 2- how did you backup your gateway? Through designer or through Ignition Gateway Control Utility? ---
**Author:** ![JordanCClark](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jordancclark/32/83362_2.png) [@JordanCClark](https://forum.inductiveautomation.com/u/JordanCClark)\ **Post date:** [November 4, 2015, 6:13pm UTC](https://forum.inductiveautomation.com/t/ignition-login-issue/10733/3 "2015-11-04T18:13:52Z")
You can try resetting the password, then log back in with admin/password credentials. ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/d/df4a974f199fba01b3d98d17e59e54b18959c11f.png)