# Ignition screen randomly freezing - memory? **URL:** \ **Category:** Ignition\ **Created:** [December 20, 2021, 11:58pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337 "2021-12-20T23:58:52Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 20, 2021, 11:58pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/1 "2021-12-20T23:58:52Z")
Here is a pic of a freeze ![IMG_5657](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/5/c5cc0bd8377fb7164c32c375818e2f0561746e65.jpeg) here is a pic of memory in the console within 30 minutes. ![memory](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/c/5cb59393be2068115f2285f067f3228a7a038fe2.png) is it possible my memory is set to low and im maxing out causing freezes? anyone seen igniton screens do this? its happened to 2 different HMIs, happens at random usually early morning, and within the last hour. Thank you ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [December 21, 2021, 12:23am UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/2 "2021-12-21T00:23:11Z")
Almost every time I’ve investigated such problems, they turn out to be programmer error. Specifically, doing a something in a foreground script that makes a gateway round trip. Anything that perturbs that round trip changes an unnoticeable milliseconds-level pause into a very noticeable multiple-seconds pause. Audit your event scripts and runScript bindings for `system.tag.*`, `system.db.*`, and `system.alarm.*` calls. The only exceptions should be button actionPerformed events, since the user expects the system to go _do something_ at that point. ---
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 21, 2021, 12:29am UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/3 "2021-12-21T00:29:07Z")
> [@pturmel](#): > > Audit your event scripts and runScript bindings for `system.tag.*` , `system.db.*` , and `system.alarm.*` calls. The only exceptions should be button actionPerformed events, since the user expects the system to go _do something_ at that point. @pturmel could you point me in the direction of how to audit those things? ---
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 21, 2021, 12:34am UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/4 "2021-12-21T00:34:05Z")
This only happens on two HMIs running PIs mirroing off a VM. and the only scripting added recently by my self you have seen on my other post. And I don’t think they relate to those 3 things. Maybe they increase the prior issue? I really don’t know at this point. ---
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 21, 2021, 12:36am UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/5 "2021-12-21T00:36:32Z")
IT says they see the session disconnecting. But we are not sure why. And if it was the recently programmed code, why not on the other 6 clients? ---
**Author:** ![jay](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@jay](https://forum.inductiveautomation.com/u/jay)\ **Post date:** [December 21, 2021, 3:04am UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/6 "2021-12-21T03:04:24Z")
Try stopping the client and deleting the client’s cache. I have seen this happen too. Sometimes the files in the cache get corrupted and cause the client to get very slow and use a lot of memory. ---
**Author:** ![jespinmartin1](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jespinmartin1/32/57175_2.png) [@jespinmartin1](https://forum.inductiveautomation.com/u/jespinmartin1)\ **Post date:** [December 21, 2021, 6:36am UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/7 "2021-12-21T06:36:50Z")
No, when the session, that for vision is actually a client, gets disconnected, a notorious message appears in the disconnected context. ---
**Author:** ![bkarabinchak.psi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bkarabinchak.psi/32/83567_2.png) [@bkarabinchak.psi](https://forum.inductiveautomation.com/u/bkarabinchak.psi)\ **Post date:** [December 21, 2021, 1:18pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/8 "2021-12-21T13:18:44Z")
Do a control+F and search within all windows/templates (make sure everything is selected to be sure) for `runScript` and then within those, look to see if the functions that are being called call `system.tag\db\alarm`. If you find nothing, start searching for `system.tag\db\alarm` one by one - it’s possible they exist in some property change script that is perhaps taking much longer than you think, or worse getting stuck in some property change infinite loop. ---
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 21, 2021, 1:53pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/9 "2021-12-21T13:53:48Z")
@jay i will look into trying thay ---
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 21, 2021, 1:54pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/10 "2021-12-21T13:54:23Z")
@jespinmartin1 what is this notorious text? ---
**Author:** ![jespinmartin1](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jespinmartin1/32/57175_2.png) [@jespinmartin1](https://forum.inductiveautomation.com/u/jespinmartin1)\ **Post date:** [December 21, 2021, 2:18pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/11 "2021-12-21T14:18:26Z")
![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/8/9864111aa25b67a1eb9634ce71ce586e4007ec58.png) ---
**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\ **Post date:** [December 21, 2021, 2:52pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/12 "2021-12-21T14:52:58Z")
> [@pturmel](#): > > Specifically, doing a something in a foreground script that makes a gateway round trip If a script uses multiple `runNamedQuery` calls, would the round trips be mitigated by calling the same script through a gateway message handler? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [December 21, 2021, 3:07pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/13 "2021-12-21T15:07:52Z")
> [@dkhayes117](#): > > would the round trips be mitigated by calling the same script through a gateway message handler? ~~No.~~ Maybe. If using `.sendRequest()`, no. If using `.sendMessage()` to gateway scope, and listening with a client message handler for the response, yes. ---
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 21, 2021, 3:25pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/14 "2021-12-21T15:25:17Z")
Also prior i was getting freezes like in this picture below, which happen less frequently. ![choppy](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/8/d8be468e2095bb0d91de5f9489d0f865c5e32f4b.jpeg) ---
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 21, 2021, 3:34pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/15 "2021-12-21T15:34:17Z")
When I search via ctrl + F the the desinger freezes, doesn’t search and i have to end it via the task manager. ---
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 21, 2021, 3:41pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/16 "2021-12-21T15:41:16Z")
I also see a faild backup around midnight then everything restarting. ```auto 12:52:51 AM ScheduledBackupManager Scheduled backups config error: unable to create directory "\\abcdefg\files\BKUPs\Ignition". ``` ---
**Author:** ![bkarabinchak.psi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bkarabinchak.psi/32/83567_2.png) [@bkarabinchak.psi](https://forum.inductiveautomation.com/u/bkarabinchak.psi)\ **Post date:** [December 21, 2021, 3:48pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/17 "2021-12-21T15:48:00Z")
I don’t think this would cause a client to freeze. Regarding Control+F, try opening the problematic window(s) one at a time, and looking manually for runScripts, or property change events that call `system.tag\db\alarm`. If you’re unable to even look through the designer to find what is wrong though due to it freezing up, then it’s probably time to call Ignition. ---
**Author:** ![andrews](https://avatars.discourse-cdn.com/v4/letter/a/898d66/32.png) [@andrews](https://forum.inductiveautomation.com/u/andrews)\ **Post date:** [December 21, 2021, 4:00pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/18 "2021-12-21T16:00:36Z")
@pturmel I have been looking and cant find any scripts like that. everything is actionperformed or indirect tag etc… any other ideas? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [December 21, 2021, 4:06pm UTC](https://forum.inductiveautomation.com/t/ignition-screen-randomly-freezing-memory/54337/19 "2021-12-21T16:06:15Z")
I think you should call support.