# Ignition service user

**URL:** <https://forum.inductiveautomation.com/t/ignition-service-user/45670>\
**Category:** Ignition\
**Created:** [April 16, 2021, 2:17am UTC](https://forum.inductiveautomation.com/t/ignition-service-user/45670 "2021-04-16T02:17:56Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![gbclark](https://avatars.discourse-cdn.com/v4/letter/g/b487fb/32.png) [@gbclark](https://forum.inductiveautomation.com/u/gbclark)\
**Post date:** [April 16, 2021, 2:17am UTC](https://forum.inductiveautomation.com/t/ignition-service-user/45670/1 "2021-04-16T02:17:56Z")

</div>

I’d like to know how to get Ignition Windows service to start/run under a named user account (because I need to send scheduled backups to a network path).

I have changed the Log On to “This account” and entered creds on the Ignition Windows service properties, but Ignition fails to start.

I also edited ignition.conf:  
wrapper.ntservice.account=username  
wrapper.ntservice.password=password

but didn’t seem to help, and I was unsure whether this was required in any case.

---

<div class="post-metadata">

**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [April 16, 2021, 4:44pm UTC](https://forum.inductiveautomation.com/t/ignition-service-user/45670/2 "2021-04-16T16:44:13Z")

</div>

> [@gbclark](#):
>
> Ignition fails to start.

What errors, if any, are making it into the `wrapper.log` file in the Ignition installation directory?

---

<div class="post-metadata">

**Author:** ![gbclark](https://avatars.discourse-cdn.com/v4/letter/g/b487fb/32.png) [@gbclark](https://forum.inductiveautomation.com/u/gbclark)\
**Post date:** [April 16, 2021, 11:52pm UTC](https://forum.inductiveautomation.com/t/ignition-service-user/45670/3 "2021-04-16T23:52:40Z")

</div>

Ah, should have picked that up. File permissions on the Ignition folder for the service account.

Gave user permissions and it all works. Additional ignition.conf lines not required it would seem.

Thanks for the steer.

---

<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [April 16, 2021, 11:54pm UTC](https://forum.inductiveautomation.com/t/ignition-service-user/45670/4 "2021-04-16T23:54:56Z")

</div>

You can also map a network drive instead of running the service as a different user: [Mapping a Network Drive - Ignition User Manual 8.1 - Ignition Documentation](https://docs.inductiveautomation.com/display/DOC81/Mapping+a+Network+Drive)