# Ignition Support Contract **URL:** \ **Category:** Ignition\ **Created:** [December 17, 2019, 11:28pm UTC](https://forum.inductiveautomation.com/t/ignition-support-contract/30783 "2019-12-17T23:28:40Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![dcamp1](https://avatars.discourse-cdn.com/v4/letter/d/dc4da7/32.png) [@dcamp1](https://forum.inductiveautomation.com/u/dcamp1)\ **Post date:** [December 17, 2019, 11:28pm UTC](https://forum.inductiveautomation.com/t/ignition-support-contract/30783/1 "2019-12-17T23:28:40Z")
Hello: I have a (Paid) support contract for my Ignition software, but it seems that MUST only work if I place a phone call to them. I am out of the office so much and most of the time my cell phone has no signal, so I really prefer EMAIL (Create a support ticket) but they must not consider this procedure to be part of the Support Contract because the amount of time it takes for them to respond is very slow. I know some of you on this forum work for Inductive Automation so if you see this could you maybe ask support to look at my service ticket(110865), I have a log file that is attached to it also. Thanks. ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [December 18, 2019, 12:13am UTC](https://forum.inductiveautomation.com/t/ignition-support-contract/30783/2 "2019-12-18T00:13:38Z")
Issues like this are best addressed with your sales rep so they can properly escalate the issue. ---
**Author:** ![dcamp1](https://avatars.discourse-cdn.com/v4/letter/d/dc4da7/32.png) [@dcamp1](https://forum.inductiveautomation.com/u/dcamp1)\ **Post date:** [December 18, 2019, 2:17am UTC](https://forum.inductiveautomation.com/t/ignition-support-contract/30783/3 "2019-12-18T02:17:25Z")
Thanks, I will reach out to her.