# Import psutil Error

**URL:** <https://forum.inductiveautomation.com/t/import-psutil-error/80246>\
**Category:** Ignition\
**Created:** [October 10, 2023, 5:31am UTC](https://forum.inductiveautomation.com/t/import-psutil-error/80246 "2023-10-10T05:31:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Rui\_Gao](https://avatars.discourse-cdn.com/v4/letter/r/b5e925/32.png) [@Rui\_Gao](https://forum.inductiveautomation.com/u/Rui_Gao)\
**Post date:** [October 10, 2023, 5:31am UTC](https://forum.inductiveautomation.com/t/import-psutil-error/80246/1 "2023-10-10T05:31:29Z")

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![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/e/1/e117defe2d16d956ec74eb5aad5298ae57c7e6bd.png)  
Traceback (most recent call last):  
File "", line 1, in   
File "C:\Users\ring.gao.ignition\cache\gwlocalhost\_8088\C0\pylib\psutil\__init_\_.py", line 151, in   
raise NotImplementedError('platform %s is not supported' % sys.platform)  
NotImplementedError: platform java11.0.18 is not supported

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**Author:** ![Hayden\_Watson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/hayden_watson/32/48792_2.png) [@Hayden\_Watson](https://forum.inductiveautomation.com/u/Hayden_Watson)\
**Post date:** [October 10, 2023, 7:23am UTC](https://forum.inductiveautomation.com/t/import-psutil-error/80246/2 "2023-10-10T07:23:37Z")

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I can't import that module, so I guess you added it yourself?

If you added your own site module there are some limitations. You can't use any python 3 modules or modules with C dependancies.

See the below:

> **[Importing and using 3rd party Python libraries in Ignition](https://support.inductiveautomation.com/hc/en-us/articles/360047136012-Importing-and-using-3rd-party-Python-libraries-in-Ignition)**
>
> As of Ignition 7.7, it is possible to import 3-rd party Python libraries / modules for use in scripting inside Ignition.
> Verifying Compatibility
> As Ignition uses Jython (an implementation of the Py...

and

> **[Python In Ignition](https://support.inductiveautomation.com/hc/en-us/articles/360056397252-Python-In-Ignition)**
>
> An Advanced Primer — Python, Libraries, Versions, and the Future
>  
> Background
> Ignition provides users with the ability to do Python scripting as a core part of the Ignition platform. Standard Editi...

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<div class="post-metadata">

**Author:** ![bschroeder](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bschroeder/32/13260_2.png) [@bschroeder](https://forum.inductiveautomation.com/u/bschroeder)\
**Post date:** [October 10, 2023, 7:50am UTC](https://forum.inductiveautomation.com/t/import-psutil-error/80246/3 "2023-10-10T07:50:41Z")

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Let's take a step back.

Are you trying to get that information about a Client or the Gateway?

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<div class="post-metadata">

**Author:** ![pascal.fragnoud](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pascal.fragnoud/32/24728_2.png) [@pascal.fragnoud](https://forum.inductiveautomation.com/u/pascal.fragnoud)\
**Post date:** [October 10, 2023, 9:08am UTC](https://forum.inductiveautomation.com/t/import-psutil-error/80246/4 "2023-10-10T09:08:24Z")

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From your own copy-paste:

> [@Rui\_Gao](#):
>
> platform java11.0.18 is not supported

What exactly are you asking ? There's no question in your post.

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<div class="post-metadata">

**Author:** ![Kyle\_Chase](https://avatars.discourse-cdn.com/v4/letter/k/9de0a6/32.png) [@Kyle\_Chase](https://forum.inductiveautomation.com/u/Kyle_Chase)\
**Post date:** [October 11, 2023, 1:03pm UTC](https://forum.inductiveautomation.com/t/import-psutil-error/80246/5 "2023-10-11T13:03:47Z")

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psutil has native operating system requirements. It can not be used in Jython.