# Install doesn't finish

**URL:** <https://forum.inductiveautomation.com/t/install-doesnt-finish/104316>\
**Category:** Ignition\
**Created:** [March 27, 2025, 3:59pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316 "2025-03-27T15:59:48Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![mhogan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mhogan/32/74282_2.png) [@mhogan](https://forum.inductiveautomation.com/u/mhogan)\
**Post date:** [March 27, 2025, 3:59pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316/1 "2025-03-27T15:59:48Z")

</div>

After I download the designer, I keep getting this error after I try to install it. Anyone else have this error?

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/d/ddfe2ae52d3041e5920b9e6c89911ae1a9b5c043.png)

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 27, 2025, 4:02pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316/2 "2025-03-27T16:02:24Z")

</div>

Your IT policies are restricting what can be installed. Try running as administrator.

---

<div class="post-metadata">

**Author:** ![mhogan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mhogan/32/74282_2.png) [@mhogan](https://forum.inductiveautomation.com/u/mhogan)\
**Post date:** [March 27, 2025, 4:06pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316/3 "2025-03-27T16:06:33Z")

</div>

Got it installed but now when I try to open the designer, it won't open. Even when I try to run as admin.

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 27, 2025, 4:10pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316/4 "2025-03-27T16:10:05Z")

</div>

Then it is probably a more specific IT policy that is interfering, perhaps a restriction on java. You will need help from your IT department.

---

<div class="post-metadata">

**Author:** ![leonardo.godoi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/leonardo.godoi/32/27178_2.png) [@leonardo.godoi](https://forum.inductiveautomation.com/u/leonardo.godoi)\
**Post date:** [March 27, 2025, 4:14pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316/5 "2025-03-27T16:14:02Z")

</div>

Check if your service is even running. Open cmd as admin and run "net start ignition", then open the gateway on your browser.

---

<div class="post-metadata">

**Author:** ![mhogan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mhogan/32/74282_2.png) [@mhogan](https://forum.inductiveautomation.com/u/mhogan)\
**Post date:** [March 27, 2025, 4:23pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316/6 "2025-03-27T16:23:18Z")

</div>

System cannot find the file specified.

---

<div class="post-metadata">

**Author:** ![leonardo.godoi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/leonardo.godoi/32/27178_2.png) [@leonardo.godoi](https://forum.inductiveautomation.com/u/leonardo.godoi)\
**Post date:** [March 27, 2025, 4:30pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316/7 "2025-03-27T16:30:50Z")

</div>

To me it seems like the instalation didn't work, I would try a clean reinstall to go again.

---

<div class="post-metadata">

**Author:** ![mhogan](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mhogan/32/74282_2.png) [@mhogan](https://forum.inductiveautomation.com/u/mhogan)\
**Post date:** [March 27, 2025, 4:55pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316/8 "2025-03-27T16:55:24Z")

</div>

Reinstalled and still the same issue. Run as admin and pulls up the hourglass beside my mouse arrow but never opens designer.

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 27, 2025, 5:29pm UTC](https://forum.inductiveautomation.com/t/install-doesnt-finish/104316/9 "2025-03-27T17:29:15Z")

</div>

Look in your launcher log files to obtain the complete java command line that the launcher tried to use. Run that in an elevated command prompt so you can see where it stops. Provide that information to your IT group so they can unblock you.