# Installation issue

**URL:** <https://forum.inductiveautomation.com/t/installation-issue/109848>\
**Category:** Ignition\
**Created:** [August 16, 2025, 5:39pm UTC](https://forum.inductiveautomation.com/t/installation-issue/109848 "2025-08-16T17:39:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jaimemaj](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@jaimemaj](https://forum.inductiveautomation.com/u/jaimemaj)\
**Post date:** [August 16, 2025, 5:39pm UTC](https://forum.inductiveautomation.com/t/installation-issue/109848/1 "2025-08-16T17:39:40Z")

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Anyone knows why I cannot sign in after installation on mac?

 ![Screenshot 2025-08-16 at 1.37.26 PM](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/2/b2a8623b724fac6877028f74c81184071bd47164.png)

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [August 16, 2025, 5:49pm UTC](https://forum.inductiveautomation.com/t/installation-issue/109848/2 "2025-08-16T17:49:59Z")

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If you can upload the wrapper.log file from the `logs` directory wherever you installed Ignition that might have some useful clues.

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**Author:** ![David\_Stone](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/david_stone/32/79749_2.png) [@David\_Stone](https://forum.inductiveautomation.com/u/David_Stone)\
**Post date:** [August 16, 2025, 5:50pm UTC](https://forum.inductiveautomation.com/t/installation-issue/109848/3 "2025-08-16T17:50:23Z")

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That looks like your Identity provider is not working. What identity provider are you using?

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**Author:** ![jaimemaj](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@jaimemaj](https://forum.inductiveautomation.com/u/jaimemaj)\
**Post date:** [August 16, 2025, 6:01pm UTC](https://forum.inductiveautomation.com/t/installation-issue/109848/4 "2025-08-16T18:01:13Z")

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Thanks. where to find that on mac?

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<div class="post-metadata">

**Author:** ![jaimemaj](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@jaimemaj](https://forum.inductiveautomation.com/u/jaimemaj)\
**Post date:** [August 16, 2025, 6:01pm UTC](https://forum.inductiveautomation.com/t/installation-issue/109848/5 "2025-08-16T18:01:45Z")

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I`m new to ignition and don`t knot what that is.`