# Installing 8.0.14 on VM

**URL:** <https://forum.inductiveautomation.com/t/installing-8-0-14-on-vm/36476>\
**Category:** Ignition\
**Tags:** ignition80\
**Created:** [July 8, 2020, 11:00am UTC](https://forum.inductiveautomation.com/t/installing-8-0-14-on-vm/36476 "2020-07-08T11:00:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![m.boog](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@m.boog](https://forum.inductiveautomation.com/u/m.boog)\
**Post date:** [July 8, 2020, 11:00am UTC](https://forum.inductiveautomation.com/t/installing-8-0-14-on-vm/36476/1 "2020-07-08T11:00:37Z")

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I have a virtual machine created in HyperV, running Windows Server 2019. The server that is running the VM also has an Ignition Gateway (8.0.12) installed.

I successfully installed Ignition 8.0.14 on the VM running Server 2019, but when the installer goes to start the Gateway, I get the following error:

> Gateway Startup Issue  
> Unable to install the Gateway service

The logs have just the following error:

> Logs say: STATUS | wrapperm | 2020/07/08 06:19:17 | The Ignition Gateway Service is not installed.

Is it possible that the gateway running on my physical server is conflicting with the gateway running in the VM?

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**Author:** ![m.boog](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@m.boog](https://forum.inductiveautomation.com/u/m.boog)\
**Post date:** [July 8, 2020, 3:17pm UTC](https://forum.inductiveautomation.com/t/installing-8-0-14-on-vm/36476/2 "2020-07-08T15:17:21Z")

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I ended up working with technical support. Nothing was found to be wrong, but after reinstalling and waiting a bit, the Ignition Gateway service showed up, and everything started up properly.