# Internal error in explorer

**URL:** <https://forum.inductiveautomation.com/t/internal-error-in-explorer/22420>\
**Category:** Ignition\
**Created:** [February 7, 2019, 4:08pm UTC](https://forum.inductiveautomation.com/t/internal-error-in-explorer/22420 "2019-02-07T16:08:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![drinaldi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/drinaldi/32/32068_2.png) [@drinaldi](https://forum.inductiveautomation.com/u/drinaldi)\
**Post date:** [February 7, 2019, 4:08pm UTC](https://forum.inductiveautomation.com/t/internal-error-in-explorer/22420/1 "2019-02-07T16:08:35Z")

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Hello, I keep getting an “Internal error” show up in explorer while system is running.  
This in turn locks up designer.  
Has anyone seen this before and know of a fix?  
running windows 10, 64 bit, new PC, just installed lasted ignition on it

 ![20190207_110156](https://us1.discourse-cdn.com/inductiveautomation/original/2X/a/aa2087d349792a722242da175785d467f7d3ef2a.jpeg)

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [February 7, 2019, 4:11pm UTC](https://forum.inductiveautomation.com/t/internal-error-in-explorer/22420/2 "2019-02-07T16:11:37Z")

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Can you get the wrapper log files from the Ignition gateway machine?

If not, it’s best to call support and have them take a look.

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<div class="post-metadata">

**Author:** ![drinaldi](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/drinaldi/32/32068_2.png) [@drinaldi](https://forum.inductiveautomation.com/u/drinaldi)\
**Post date:** [February 7, 2019, 4:19pm UTC](https://forum.inductiveautomation.com/t/internal-error-in-explorer/22420/3 "2019-02-07T16:19:53Z")

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Error fetching users.simpleorm.utils.SException$Jdbc: Opening com.inductiveautomation.ignition.gateway.localdb.CountingDataSource@4f8cc2d

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<div class="post-metadata">

**Author:** ![MikieC](https://avatars.discourse-cdn.com/v4/letter/m/b5a626/32.png) [@MikieC](https://forum.inductiveautomation.com/u/MikieC)\
**Post date:** [November 9, 2019, 12:04am UTC](https://forum.inductiveautomation.com/t/internal-error-in-explorer/22420/4 "2019-11-09T00:04:02Z")

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Was there any resolution to this?  
We are having the same issue. I feel like there is some issue with the internal database. Not sure how to get into it and poke around.