# Issue with Backups - Can't Backup Gateway **URL:** \ **Category:** Ignition\ **Created:** [August 12, 2024, 12:43pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504 "2024-08-12T12:43:25Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![tim.schultz](https://avatars.discourse-cdn.com/v4/letter/t/71e660/32.png) [@tim.schultz](https://forum.inductiveautomation.com/u/tim.schultz)\ **Post date:** [August 12, 2024, 12:43pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/1 "2024-08-12T12:43:25Z")
I have a gateway installed, and I am unable to take a backup of it. I've tried through both the gateway page as well as from the command line; both throw the same error: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/8/b85a58265a2953add5e4ccde2d7b4f54f881e500.png) I've disabled all security scanning software (temporarily), restarted Ignition, and also the server. Any thoughts on what to try next? ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [August 12, 2024, 1:47pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/2 "2024-08-12T13:47:41Z")
Something outside Ignition is holding a lock on one of the files inside a directory the gateway is trying to include in the backup file. I'm assuming Windows; you can use a tool like Process Explorer to find out what is locking the file(s): > **[Process Explorer - Sysinternals](https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer)** > > Find out what files, registry keys and other objects processes have open, which DLLs they have loaded, and more. ---
**Author:** ![tim.schultz](https://avatars.discourse-cdn.com/v4/letter/t/71e660/32.png) [@tim.schultz](https://forum.inductiveautomation.com/u/tim.schultz)\ **Post date:** [August 12, 2024, 5:42pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/3 "2024-08-12T17:42:57Z")
I don't see anything external - only Java. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/c/4c828f196cab223020617018474161c5958b9475.png) Is there anything internal to Ignition that could be locking this? This is on version 8.1.42. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [August 12, 2024, 5:47pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/4 "2024-08-12T17:47:59Z")
Look higher than `temp\`, that directory should be excluded from the backup anyways and not causing this issue. ---
**Author:** ![tim.schultz](https://avatars.discourse-cdn.com/v4/letter/t/71e660/32.png) [@tim.schultz](https://forum.inductiveautomation.com/u/tim.schultz)\ **Post date:** [August 14, 2024, 2:38pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/5 "2024-08-14T14:38:38Z")
Here's what I'm seeing: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/9/592dc604cd04b6272a7658273868da05e096fca2.png) Is the IgnitionGateway.exe expected? ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [August 14, 2024, 2:47pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/6 "2024-08-14T14:47:23Z")
That's the "service wrapper" process that's in charge of running Ignition itself (so yes, normal/expected). There's nothing else in that list, and backups are still failing with the same error message? ---
**Author:** ![tim.schultz](https://avatars.discourse-cdn.com/v4/letter/t/71e660/32.png) [@tim.schultz](https://forum.inductiveautomation.com/u/tim.schultz)\ **Post date:** [August 14, 2024, 2:52pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/7 "2024-08-14T14:52:09Z")
Correct. I just restarted the Ignition gateway and I'm seeing the same error when I try to create a backup. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [August 14, 2024, 3:03pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/8 "2024-08-14T15:03:48Z")
No gateway scripts or anything that might be interfering with one of these files under the umbrella of Ignition? No kernel-level AV that might not be showing up in Process Explorer? (is it running as admin?) You might want to just contact support officially at this point - they probably have more up-to-date knowledge of what might be going wrong here than me. ---
**Author:** ![tim.schultz](https://avatars.discourse-cdn.com/v4/letter/t/71e660/32.png) [@tim.schultz](https://forum.inductiveautomation.com/u/tim.schultz)\ **Post date:** [August 15, 2024, 11:47am UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/9 "2024-08-15T11:47:45Z")
In case anyone else sees this issue: I contacted support, and there is a known issue using disk-backed history stores for the MQTT Transmission module in 4.1.22; it seems Cirrus Link is aware and resolving. I converted disk-backed to in-memory and was immediately able to take a backup. ---
**Author:** ![Siva\_Nageswara\_Rao\_M](https://avatars.discourse-cdn.com/v4/letter/s/6a8cbe/32.png) [@Siva\_Nageswara\_Rao\_M](https://forum.inductiveautomation.com/u/Siva_Nageswara_Rao_M)\ **Post date:** [September 27, 2024, 9:44pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/10 "2024-09-27T21:44:44Z")
I am also facing same issue. Backup couldnot download, because network issue. For me also background MQTT Transmission Module is running. How to convert disk-backed to in-memory ---
**Author:** ![Siva\_Nageswara\_Rao\_M](https://avatars.discourse-cdn.com/v4/letter/s/6a8cbe/32.png) [@Siva\_Nageswara\_Rao\_M](https://forum.inductiveautomation.com/u/Siva_Nageswara_Rao_M)\ **Post date:** [September 27, 2024, 9:51pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/11 "2024-09-27T21:51:15Z")
![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/e/ce47599db63a4f0cf348c889e20b3c3624922cb5.png) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/f/afe32b22924b6acfc992c77d80179a538fd0c625.png) how to solve this issue ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [September 27, 2024, 9:53pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/12 "2024-09-27T21:53:39Z")
Have you looked at your gateway logs to look for possible related errors? (If you cannot find anything, you might need help from IA support. This forum is not support.) ---
**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\ **Post date:** [September 28, 2024, 11:49am UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/13 "2024-09-28T11:49:37Z")
Phil, I agree with you on this of course, and I say the same thing. However, IA kind of shoot themselves in the foot with this: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/3/53f2158d7e0508606ddec3e4b56310771c8365aa.png) You can see how a newcomer could go onto the support section, read the policy, see this and come straight here. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [September 28, 2024, 1:52pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/14 "2024-09-28T13:52:17Z")
Hmm. That should probably be clarified. We can't open bugs nor look "under the hood". ---
**Author:** ![Kevin.Collins](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.collins/32/13497_2.png) [@Kevin.Collins](https://forum.inductiveautomation.com/u/Kevin.Collins)\ **Post date:** [September 28, 2024, 9:10pm UTC](https://forum.inductiveautomation.com/t/issue-with-backups-cant-backup-gateway/94504/15 "2024-09-28T21:10:00Z")
Make sure you're on the latest MQTT Transmission module--prior to 4.0.22, there was an issue with file locking that could prevent the creation of a gateway backup on Windows if you have a disk-backed history store configured. ref: [Ignition 8.x Compatible Release Notes - MQTT Modules for Ignition 8.x - Confluence](https://docs.chariot.io/display/CLD80/Ignition+8.x+Compatible+Release+Notes) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/6/b6cb0f9341003339ad80e0244e4a96c2fbe8707c.png)