# Issue with Gateway and Designer Login on VM

**URL:** <https://forum.inductiveautomation.com/t/issue-with-gateway-and-designer-login-on-vm/111270>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [October 8, 2025, 9:49am UTC](https://forum.inductiveautomation.com/t/issue-with-gateway-and-designer-login-on-vm/111270 "2025-10-08T09:49:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![alex.eriksen](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@alex.eriksen](https://forum.inductiveautomation.com/u/alex.eriksen)\
**Post date:** [October 8, 2025, 9:49am UTC](https://forum.inductiveautomation.com/t/issue-with-gateway-and-designer-login-on-vm/111270/1 "2025-10-08T09:49:16Z")

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Hi all,

I'm experiencing an issue where both the Gateway and Maker Edition Designer fail to log in, which forces me to reset my password.

I'm currently working with Ignition on a virtual machine (VM). When I first start the VM, the auto-login to the Gateway works fine. However, when I try to open the Designer, it fails to log in. If I then log out of the Gateway and attempt to log back in manually, the password is rejected.

Interestingly, I was able to use the same password for about a month before it failed again. I reset the password just two days ago, and now it seems to be failing once more.

Has anyone else encountered a similar issue or found a solution?

Thanks in advance!

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [October 8, 2025, 1:52pm UTC](https://forum.inductiveautomation.com/t/issue-with-gateway-and-designer-login-on-vm/111270/2 "2025-10-08T13:52:43Z")

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After you reset the password, are you cleaning up the temporary user sources and IdPs that the reset process creates? After fixing the problem with the original user source & IdP? Password reset is a **temporary** function that lets you make **permanent** fixes.

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**Author:** ![alex.eriksen](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@alex.eriksen](https://forum.inductiveautomation.com/u/alex.eriksen)\
**Post date:** [October 9, 2025, 6:48am UTC](https://forum.inductiveautomation.com/t/issue-with-gateway-and-designer-login-on-vm/111270/3 "2025-10-09T06:48:14Z")

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Thanks you, I have removed the temp user and IdPs and updated the originals.