# Issues Upgrading from Version 7.7.2 to 8.1.3 **URL:** \ **Category:** Ignition\ **Tags:** ignition81, ignition77\ **Created:** [April 13, 2021, 7:50pm UTC](https://forum.inductiveautomation.com/t/issues-upgrading-from-version-7-7-2-to-8-1-3/45551 "2021-04-13T19:50:31Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![f.boz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/f.boz/32/28694_2.png) [@f.boz](https://forum.inductiveautomation.com/u/f.boz)\ **Post date:** [April 13, 2021, 7:50pm UTC](https://forum.inductiveautomation.com/t/issues-upgrading-from-version-7-7-2-to-8-1-3/45551/1 "2021-04-13T19:50:31Z")
Hi! We are trying to upgrade Ignition 7.7.2 with OpenJDK 1.8.0 to Ignition 8.1.3. First of all, the installer doesn’t recognize the previous version. Second, and more important, once we upgrade with a different name of service (Ignition1, e.g.), an error shows up when the service initializes. This error says there is a different wrapper service manager’s version. I attach a fragment: STATUS | wrapper | 2021/04/01 10:03:28 | Copyright (C) 1999-2014 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2021/04/01 10:03:28 | [http://wrapper.tanukisoftware.com](http://wrapper.tanukisoftware.com/) STATUS | wrapper | 2021/04/01 10:03:28 | Licensed to Inductive Automation for Inductive Automation STATUS | wrapper | 2021/04/01 10:03:28 | STATUS | wrapper | 2021/04/01 10:03:30 | Launching a JVM… INFO | jvm 1 | 2021/04/01 10:03:42 | WrapperManager: Initializing… ERROR | wrapper | 2021/04/01 10:04:02 | Startup failed: Timed out waiting for a signal from the JVM. ERROR | wrapper | 2021/04/01 10:04:02 | JVM did not exit on request, termination requested. STATUS | wrapper | 2021/04/01 10:04:02 | JVM exited after being requested to terminate. STATUS | wrapper | 2021/04/01 10:04:07 | Reloading Wrapper configuration… STATUS | wrapper | 2021/04/01 10:04:08 | Launching a JVM… INFO | jvm 2 | 2021/04/01 10:04:08 | WrapperManager: Initializing… INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: ERROR - The version of the Wrapper which launched this JVM is “3.5.25” INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: while the version of the Wrapper jar file currently in use INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: is “3.5.42”. INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: ERROR - The version of the Wrapper which launched this JVM is INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: “3.5.25-st” while the version of the native library INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: is “3.5.42-st”. INFO | jvm 2 | 2021/04/01 10:04:22 | WrapperManager: STATUS | wrapper | 2021/04/01 10:04:24 | ← Wrapper Stopped We tried so many ways to fix this that we ran out of ideas. Some of these were: - We uninstalled OpenJDK version and deleted cache. Then we did the upgrade; - We upgraded by .zip and .exe’s method; - We uninstalled Ignition’s old version and installed Ignition’s new version; - We uninstalled OpenJDK and installed Java Oracle. None of these solutions worked and this error is recurrent. If we do a fresh install in a test computer absolutely clean, obviously, it works. But we don’t want to do this until let’s try everything. What do you recommend? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [April 13, 2021, 7:55pm UTC](https://forum.inductiveautomation.com/t/issues-upgrading-from-version-7-7-2-to-8-1-3/45551/2 "2021-04-13T19:55:18Z")
Install 7.9.17. Restore your 7.7 backup into 7.9. Make a backup from 7.9. Restore that into 8.1. ---
**Author:** ![f.boz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/f.boz/32/28694_2.png) [@f.boz](https://forum.inductiveautomation.com/u/f.boz)\ **Post date:** [April 14, 2021, 11:38am UTC](https://forum.inductiveautomation.com/t/issues-upgrading-from-version-7-7-2-to-8-1-3/45551/3 "2021-04-14T11:38:45Z")
Hi. Thanks for answering. I installed 7.9.17’s version but still having the same error with wrapper’s version (this time, the version is 3.5.35). I mean, the upgrade is complete but in the service’s initialization throws me this: STATUS | wrapper | 2021/04/14 08:34:59 | Launching a JVM… INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: Initializing… INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: ERROR - The Wrapper jar file currently in use is version “3.5.35” INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: while the version of the Wrapper which launched this JVM is INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: “3.5.25” INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: ERROR - The version of the Wrapper which launched this JVM is INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: “3.5.25-st” while the version of the native library INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: is “3.5.35-st”. INFO | jvm 1 | 2021/04/14 08:34:59 | WrapperManager: INFO | jvm 1 | 2021/04/14 08:35:01 | OpenJDK 64-Bit Server VM warning: ignoring option PermSize=64m; support was removed in 8.0 INFO | jvm 1 | 2021/04/14 08:35:01 | OpenJDK 64-Bit Server VM warning: ignoring option MaxPermSize=128m; support was removed in 8.0 STATUS | wrapper | 2021/04/14 08:35:01 | ← Wrapper Stopped Also, and just to try, after I upgrading to 7.9.17, I wanted to upgrade to 8.1.3 but it still does not recognize the actual Gateway Service. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [April 14, 2021, 12:54pm UTC](https://forum.inductiveautomation.com/t/issues-upgrading-from-version-7-7-2-to-8-1-3/45551/4 "2021-04-14T12:54:47Z")
You are going to need help from IA support I think. (Note, don’t install any java for v8+, as it comes with Ignition from v8 onwards.) After any uninstall, make sure Ignition’s install folders are completely gone. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [April 14, 2021, 12:59pm UTC](https://forum.inductiveautomation.com/t/issues-upgrading-from-version-7-7-2-to-8-1-3/45551/5 "2021-04-14T12:59:39Z")
Yes it sounds like Ignition may be installed in one or more locations and that there are left over files interfering. Hopefully support can figure it out quickly for you. ---
**Author:** ![f.boz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/f.boz/32/28694_2.png) [@f.boz](https://forum.inductiveautomation.com/u/f.boz)\ **Post date:** [June 11, 2021, 6:15pm UTC](https://forum.inductiveautomation.com/t/issues-upgrading-from-version-7-7-2-to-8-1-3/45551/6 "2021-06-11T18:15:30Z")
Hi! I bring you up good news. Apparently, if we change the folder’s name of the older Ignition, or delete it in the installation location, and proceed with the normal installation this error doesn’t occur anymore. Thank you very much!