# Issues with the license API? **URL:** \ **Category:** Module Development\ **Created:** [April 7, 2026, 8:58pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935 "2026-04-07T20:58:15Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![christofer.dutz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/christofer.dutz/32/76634_2.png) [@christofer.dutz](https://forum.inductiveautomation.com/u/christofer.dutz)\ **Post date:** [April 7, 2026, 8:58pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/1 "2026-04-07T20:58:15Z")
Hi all, some time ago, when I was doing my first steps with the ignition showcase API, I built my own client to interface with the IA systems and things worked fine. Yesterday I started finalizing my work and got 500 codes when dealing with 8-digit licenses. So I tried the web-ui from IA and got the same errors and same with the module\_showcase in the Designer. Are there currently issues with the service or have things changed an I need to update a few things? Chris ---
**Author:** ![christofer.dutz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/christofer.dutz/32/76634_2.png) [@christofer.dutz](https://forum.inductiveautomation.com/u/christofer.dutz)\ **Post date:** [April 8, 2026, 1:57pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/2 "2026-04-08T13:57:14Z")
Hmmm … ok … guess I’ll try the support email … ---
**Author:** ![christofer.dutz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/christofer.dutz/32/76634_2.png) [@christofer.dutz](https://forum.inductiveautomation.com/u/christofer.dutz)\ **Post date:** [April 8, 2026, 2:25pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/3 "2026-04-08T14:25:22Z")
Alternatively … What initially made me focus on the 8-digit online-licenses, was that only with these could I time-limit a beta test. With the offline versions, I could not disable them after a given amount of time. Now I’ve built my own license management system, that I can send license information piggyback in the parameters of the module information stored in the ignition license … so I could simply use the 6-digit licenses. I just don’t know if the type of plugin license needs to match that of Igntion. So if I have an online-ignition that uses the 8-digit codes, do I have to provide 8-digit codes for my plugin? For the other direction, I assume that if I have an offline system, an online plugin license doesn’t make much sense. So if I can use the 6-digit licenses with both types of ignition installation, it would make sense for me to focus solely on the offline license type, as then nothing can go wrong. Chris ---
**Author:** ![bmusson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bmusson/32/87530_2.png) [@bmusson](https://forum.inductiveautomation.com/u/bmusson)\ **Post date:** [April 8, 2026, 7:12pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/4 "2026-04-08T19:12:54Z")
> [@christofer.dutz](#): > > So if I have an online-ignition that uses the 8-digit codes, do I have to provide 8-digit codes for my plugin? You don't _have to_, but I would expect your users to _want to_ match the type of their base license. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [April 8, 2026, 7:17pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/5 "2026-04-08T19:17:03Z")
A six char license on a 3rd party module will not work with an eight char platform license, and vice versa. ---
**Author:** ![christofer.dutz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/christofer.dutz/32/76634_2.png) [@christofer.dutz](https://forum.inductiveautomation.com/u/christofer.dutz)\ **Post date:** [April 8, 2026, 7:28pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/6 "2026-04-08T19:28:06Z")
Well no idea if Inductive folks are all on an easter break … I contacted the support folks … hopefully I’ll get a response soon. Alternatively I could probably even completely take out the entire IA licensing, and completely rely on my own, if I don’t get this API-related stuff working soon. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [April 8, 2026, 7:36pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/7 "2026-04-08T19:36:23Z")
Sorry, licensing API problems can take some time to get routed to the right people... most of the volunteers on the forum are developers, and this API is owned by sales engineering. We don't know a dang thing about it. ---
**Author:** ![christofer.dutz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/christofer.dutz/32/76634_2.png) [@christofer.dutz](https://forum.inductiveautomation.com/u/christofer.dutz)\ **Post date:** [April 8, 2026, 8:30pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/8 "2026-04-08T20:30:28Z")
Ah ok … good to know … and could this actually be something I didn’t break on my side (As I’m getting the 500s even with the IA tools, I would expect so)? ---
**Author:** ![qpadgham](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/qpadgham/32/38437_2.png) [@qpadgham](https://forum.inductiveautomation.com/u/qpadgham)\ **Post date:** [April 8, 2026, 8:51pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/9 "2026-04-08T20:51:38Z")
For what it’s worth, I went through and couldn’t find any incoming support tickets related to this issue or from you recently (assuming the name would be the same). Feel free to message me directly if you’d like to get a support ticket set up. ---
**Author:** ![Samir\_Nileshwar](https://avatars.discourse-cdn.com/v4/letter/s/278dde/32.png) [@Samir\_Nileshwar](https://forum.inductiveautomation.com/u/Samir_Nileshwar)\ **Post date:** [April 8, 2026, 8:56pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/10 "2026-04-08T20:56:50Z")
Hi there, we did have a bug that was patched this morning at 8am ET. I just poked around the module showcase and requests for 8 character licenses worked fine. If you’ve tried since then and are still getting 500 errors, let me know and I’ll inspect your requests closer. ---
**Author:** ![christofer.dutz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/christofer.dutz/32/76634_2.png) [@christofer.dutz](https://forum.inductiveautomation.com/u/christofer.dutz)\ **Post date:** [April 8, 2026, 9:08pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/11 "2026-04-08T21:08:21Z")
Hi Samir, I contacted the only other way I knew and sent an email to [accountservices@inductiveautomation.com](mailto:accountservices@inductiveautomation.com) I assume that wasn’t the right one ;-)’ Where is there a bug and issue-tracker, that I could use in the future? I assume your 8am ET is after the last time I’ve tried it, so I just tested it again and now it’s working: - In the module\_showcase, the Web-UI and in my own application. Thanks for fixing it 😉 Chris ---
**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\ **Post date:** [April 9, 2026, 1:52pm UTC](https://forum.inductiveautomation.com/t/issues-with-the-license-api/114935/12 "2026-04-09T13:52:56Z")
> [@christofer.dutz](#): > > I contacted the only other way I knew and sent an email to [https://support.inductiveautomation.com/hc/en-us/requests/new](https://support.inductiveautomation.com/hc/en-us/requests/new) ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/2/528b554d4ed18b5b7250983fe309572b865f3b0a.png)