# Issues with upgrading from 8.0 to 8.1 **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [September 15, 2022, 4:57pm UTC](https://forum.inductiveautomation.com/t/issues-with-upgrading-from-8-0-to-8-1/64128 "2022-09-15T16:57:51Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![BLG](https://avatars.discourse-cdn.com/v4/letter/b/9e8a1a/32.png) [@BLG](https://forum.inductiveautomation.com/u/BLG)\ **Post date:** [September 15, 2022, 4:57pm UTC](https://forum.inductiveautomation.com/t/issues-with-upgrading-from-8-0-to-8-1/64128/1 "2022-09-15T16:57:51Z")
Hi guys. I have Ignition running on two virtual machines. I upgraded from 8.0.17 to the latest version (8.1.20) on one of my VMs without any issues by downloading and running the exe install file. When I try to upgrade Ignition on the other VM, I get an error saying that “a running gateway was not detected” (see pic below). The gateway is definitely running so I’m not sure why I’m getting this error. ![Gateway Not Detected](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/2/a273dd65933e22c6517caa533a4a5129b4e32805.jpeg) ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [September 15, 2022, 6:36pm UTC](https://forum.inductiveautomation.com/t/issues-with-upgrading-from-8-0-to-8-1/64128/2 "2022-09-15T18:36:16Z")
You could click `No` and get the install log (will be copied to the install directory once the installer is quit/closed) to see if we can get more details. also, some other questions: - Is the service installed? - was the service name detected in the installer GUI and does the service name in ignition.conf for the key `wrapper.name` match the name of the service as it is installed in windows? That might help us start to get to the bottom of things. Thanks, JJ Coffman ---
**Author:** ![BLG](https://avatars.discourse-cdn.com/v4/letter/b/9e8a1a/32.png) [@BLG](https://forum.inductiveautomation.com/u/BLG)\ **Post date:** [September 15, 2022, 6:58pm UTC](https://forum.inductiveautomation.com/t/issues-with-upgrading-from-8-0-to-8-1/64128/3 "2022-09-15T18:58:37Z")
Thanks. Below is the install log. Sorry, but I’m not sure what you mean by “service”. INFO [IgnitionInstaller] [2022/09/15 10:46:47]: log location set to C:\Users\user.ignition\install\install.log INFO [IgnitionInstaller] [2022/09/15 10:46:48]: log level set to ‘INFO’ INFO [IgnitionInstaller] [2022/09/15 10:47:53]: Install started in directory C:\Program Files\Inductive Automation\Ignition INFO [IgnitionInstaller] [2022/09/15 10:47:53]: 0%: Checking existing gateway’s state INFO [IgnitionInstaller] [2022/09/15 10:47:54]: 0%: Configuring Install Actions INFO [IgnitionInstaller] [2022/09/15 10:47:57]: 0%: Executing Install Actions WARN [ActionController] [2022/09/15 10:47:57]: An Issue Has Been Detected com.inductiveautomation.ignition.installer.common.actions.InstallAction$WarnInstallException: A running gateway was not detected. Gateway backup cannot be created prior to upgrade. at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.common.GatewayBackupAction.executeInternal(GatewayBackupAction.java:93) at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.common.GatewayBackupAction.execute(GatewayBackupAction.java:80) at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(ActionController.java:106) at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(ActionController.java:154) at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(ActionController.java:107) at com.inductiveautomation.ignition.installer.offline@8.1.20/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(OfflineInstaller.java:326) at com.inductiveautomation.ignition.installer.common@8.1.20/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(InstallerApplication.java:354) at java.base/java.lang.Thread.run(Thread.java:829) INFO [IgnitionInstaller] [2022/09/15 10:47:57]: 0%: A running gateway was not detected. Gateway backup cannot be created prior to upgrade. INFO [IgnitionInstaller] [2022/09/15 10:48:06]: 0%: Installer action failure. Performing undo INFO [IgnitionInstaller] [2022/09/15 10:48:06]: 0%: Revert of installer actions complete ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [September 15, 2022, 8:17pm UTC](https://forum.inductiveautomation.com/t/issues-with-upgrading-from-8-0-to-8-1/64128/4 "2022-09-15T20:17:24Z")
not much in the logs at the INFO level. you could bump the logging level using a [Command Line Argument](https://docs.inductiveautomation.com/display/DOC81/Command+Line+Installations). the “service” I’m referring to is the Ignition Windows Service. If you aren’t familiar with windows services or installs I would reach out to support to get assistance with the service related question and to figure out what is happening. ---
**Author:** ![BLG](https://avatars.discourse-cdn.com/v4/letter/b/9e8a1a/32.png) [@BLG](https://forum.inductiveautomation.com/u/BLG)\ **Post date:** [September 15, 2022, 9:44pm UTC](https://forum.inductiveautomation.com/t/issues-with-upgrading-from-8-0-to-8-1/64128/5 "2022-09-15T21:44:13Z")
Thank you ---
**Author:** ![n099y](https://avatars.discourse-cdn.com/v4/letter/n/258eb7/32.png) [@n099y](https://forum.inductiveautomation.com/u/n099y)\ **Post date:** [December 30, 2024, 2:10am UTC](https://forum.inductiveautomation.com/t/issues-with-upgrading-from-8-0-to-8-1/64128/6 "2024-12-30T02:10:56Z")
This might help others in future. My service "display" name was IgnitionMain and not Ignition like stated in wrapper.name But my actual service name was Ignition. The installation program could not see past the IgnitionMain even though Ignition did. I changed the display name using the following and it worked. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/d/bd38d25d6a0e868eac0b0065bea1376578f95801.png)