# Keep Alive failureCount

**URL:** <https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396>\
**Category:** Ignition\
**Created:** [December 21, 2017, 9:00pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396 "2017-12-21T21:00:58Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Vince](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@Vince](https://forum.inductiveautomation.com/u/Vince)\
**Post date:** [December 21, 2017, 9:00pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396/1 "2017-12-21T21:00:58Z")

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Ignition version 7.9.3.

Hi am getting this error in the logger every 10 seconds:

 ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/d/d278d3ee31e3816252b84429e7504e8898e962ce.png)

I disconnect Kep and reconnect it. Everything works perfectly but the error is still there.

Any idea?

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**Author:** ![drewdin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/drewdin/32/3363_2.png) [@drewdin](https://forum.inductiveautomation.com/u/drewdin)\
**Post date:** [March 2, 2018, 4:16pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396/2 "2018-03-02T16:16:54Z")

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I have the same issue, 7.9.4

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**Author:** ![Vince](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@Vince](https://forum.inductiveautomation.com/u/Vince)\
**Post date:** [March 2, 2018, 4:36pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396/3 "2018-03-02T16:36:37Z")

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I also got this at least one time on 7.9.3.

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [March 2, 2018, 4:42pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396/4 "2018-03-02T16:42:26Z")

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The reliability of the keep alive mechanism has been improved in 7.9.7, but you may still see messages from it occasionally, especially when connected to Kepware. Their server seems to be unable to respond to a request even for values that reside in memory like the keep alive asks for under certain loads.

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**Author:** ![drewdin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/drewdin/32/3363_2.png) [@drewdin](https://forum.inductiveautomation.com/u/drewdin)\
**Post date:** [March 2, 2018, 6:47pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396/5 "2018-03-02T18:47:18Z")

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Thanks for the info, how do I clear or stop these entries from filling the log of failed connections?

 ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/7/75c8ac91b7026ab6532abc4b6be61139b4fd30e8.JPG)

Thanks,  
Drew

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [March 2, 2018, 6:49pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396/6 "2018-03-02T18:49:58Z")

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Doing an edit/save on the connection(s) causing the log message will stop it, but likely on temporarily. You can also search for “OpcUaConnection” on the loggers page and turn its level to “OFF”.

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**Author:** ![drewdin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/drewdin/32/3363_2.png) [@drewdin](https://forum.inductiveautomation.com/u/drewdin)\
**Post date:** [March 2, 2018, 6:54pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396/7 "2018-03-02T18:54:29Z")

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I tried resetting the connection and they come right back, ill have to filter them out. Thanks Again

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [March 2, 2018, 7:02pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396/8 "2018-03-02T19:02:02Z")

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Do they come right back with a reset failure count, or are you seeing the same previous messages? If the latter, you might need to restart your gateway.

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**Author:** ![drewdin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/drewdin/32/3363_2.png) [@drewdin](https://forum.inductiveautomation.com/u/drewdin)\
**Post date:** [March 2, 2018, 7:26pm UTC](https://forum.inductiveautomation.com/t/keep-alive-failurecount/16396/9 "2018-03-02T19:26:43Z")

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They come right back, we plan on restarting the gateway on Saturday.