# Licensing issues on a 7.9.10 version

**URL:** <https://forum.inductiveautomation.com/t/licensing-issues-on-a-7-9-10-version/71215>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [March 17, 2023, 9:27am UTC](https://forum.inductiveautomation.com/t/licensing-issues-on-a-7-9-10-version/71215 "2023-03-17T09:27:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Raj\_Barla](https://avatars.discourse-cdn.com/v4/letter/r/4da419/32.png) [@Raj\_Barla](https://forum.inductiveautomation.com/u/Raj_Barla)\
**Post date:** [March 17, 2023, 9:27am UTC](https://forum.inductiveautomation.com/t/licensing-issues-on-a-7-9-10-version/71215/1 "2023-03-17T09:27:25Z")

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I am writing to you regarding an issue that I am facing while trying to transfer my Ignition license to a new system offline. I have managed to obtain the activation text, but when I try to activate it on the Ignition activation website, I am getting an error message stating that the activation request cannot be processed.

I have followed all the necessary steps for transferring the license as outlined in the Ignition user manual. However, despite my best efforts, I am still unable to activate the license on the new system.

Could you please advise me on what steps I should take next to resolve this issue? I am eagerly looking forward to using Ignition on my new system, and I would be grateful for any help that you can provide.

Thank you for your attention to this matter.

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [March 17, 2023, 9:57am UTC](https://forum.inductiveautomation.com/t/licensing-issues-on-a-7-9-10-version/71215/2 "2023-03-17T09:57:58Z")

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This forum is not support. You need actual support, available at [support.inductiveautomation.com](http://support.inductiveautomation.com).

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**Author:** ![Raj\_Barla](https://avatars.discourse-cdn.com/v4/letter/r/4da419/32.png) [@Raj\_Barla](https://forum.inductiveautomation.com/u/Raj_Barla)\
**Post date:** [March 17, 2023, 9:59am UTC](https://forum.inductiveautomation.com/t/licensing-issues-on-a-7-9-10-version/71215/3 "2023-03-17T09:59:11Z")

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Sorry! I am new to this. But I take your point. Thanks.