# Logging in to 8.3 to reset trial **URL:** \ **Category:** Ignition 8.3 Early Access\ **Tags:** ignition83\ **Created:** [July 30, 2025, 6:36pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163 "2025-07-30T18:36:44Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\ **Post date:** [July 30, 2025, 6:36pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/1 "2025-07-30T18:36:44Z")
I just installed 8.3 and the gateway tells me I have to restart the trial but requires login and admin password does not work. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/8/484f9d7af57f1c279a3f9a06963d406973a7437c.png) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 30, 2025, 6:42pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/2 "2025-07-30T18:42:29Z")
The procedure to reset the system user source is the same (via `gwcmd`). If this was a completely fresh install, you should have gotten a commissioning stage where you choose a password - if you didn't, then this was likely restoring a backup (possibly from an old local install of Ignition?). ---
**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\ **Post date:** [July 30, 2025, 6:56pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/3 "2025-07-30T18:56:18Z")
I had 8.1.28 installed previously and during installation I wasn't asked for anything and I didn't change anything at the prompts. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 30, 2025, 6:58pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/4 "2025-07-30T18:58:03Z")
Then your login should be the same as it was for the 8.1 gateway; from the installer's point of view you asked it to upgrade from 8.1.28 to 8.3.0. There's nothing in the installer that will attempt to make a 'separate' install for the beta. If you need to reset the system login, you can do so with the bundled command line utility: > **[Gateway Command-line Utility - gwcmd | Ignition User Manual](https://docs.inductiveautomation.com/docs/8.3/platform/gateway/gateway-command-line-utility-gwcmd)** > > The Gateway Command-line Utility (gwcmd) provides a list of commands you can use to perform specific functions in the Gateway, such as resetting the main password, changing the Gateway's port, or restarting the Gateway. ---
**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\ **Post date:** [July 30, 2025, 7:16pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/5 "2025-07-30T19:16:21Z")
I am very familiar with that, just didn't know I would have to use it when upgrading since all my users and passwords usually follow. ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [July 30, 2025, 7:30pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/6 "2025-07-30T19:30:12Z")
Okay, so it sounds like the problem here is that you did an upgrade and it didn't carry over your identity provider/user source settings. That's definitely a problem we want to address. Do you happen to have a gateway backup from the 8.1.28 system before you did the upgrade? ---
**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\ **Post date:** [July 30, 2025, 8:01pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/7 "2025-07-30T20:01:07Z")
Yes if you want to give me a dropbox I will send it. ---
**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\ **Post date:** [July 30, 2025, 8:01pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/8 "2025-07-30T20:01:50Z")
I did get the password reset and am now in. When do you think Inductive University will get updated with 8.3 changes to learn more from? ---
**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\ **Post date:** [July 30, 2025, 8:38pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/9 "2025-07-30T20:38:23Z")
Inductive should already have my backup, it's from the Gold test I sent in around the end of 2023 ---
**Author:** ![Paul.Scott](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul.scott/32/4578_2.png) [@Paul.Scott](https://forum.inductiveautomation.com/u/Paul.Scott)\ **Post date:** [July 30, 2025, 8:55pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/10 "2025-07-30T20:55:07Z")
> [@CTrenkamp](#): > > When do you think Inductive University will get updated with 8.3 changes to learn more from? New feature videos will launch alongside the 8.3.0 GA release. As for the rest of the IU library, we'll be updating it over the next couple of quarters to account for the new gateway UI. ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [August 1, 2025, 2:02pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/11 "2025-08-01T14:02:29Z")
Hi Chris, I did some testing with your gateway backup and was not able to replicate the issue with the System Identity Provider not being carried through the upgrade. Do you happen to have a gwbk from just before the upgrade that I might be able to test? ---
**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\ **Post date:** [August 1, 2025, 4:24pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/12 "2025-08-01T16:24:45Z")
I just added one that was 6 months newer to the dropbox Griffith sent me. ---
**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\ **Post date:** [August 1, 2025, 4:27pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/13 "2025-08-01T16:27:10Z")
This is the file I used when upgrading. Like I said, I did not select anything and just used all the defaults. ![image](https://us1.discourse-cdn.com/inductiveautomation/optimized/3X/9/2/92381609f12d6a4d616e7543b96141b8fa56a33f_2_690x27.png) ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [August 1, 2025, 6:12pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/14 "2025-08-01T18:12:49Z")
I still have been unable to replicate the issue. If you or anyone else reading across this thread runs into the System Identity Provider not being retained after upgrading to 8.3 and has a gwbk that they can replicate with please reach out. From my testing it appears to be getting retained but we want to make sure that's true in all cases. Thanks ---
**Author:** ![Nick\_Kienzle](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nick_kienzle/32/42548_2.png) [@Nick\_Kienzle](https://forum.inductiveautomation.com/u/Nick_Kienzle)\ **Post date:** [August 28, 2025, 7:36pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/15 "2025-08-28T19:36:27Z")
Forgive me if this belongs in the Ignition 8.3 section of the forum, but I have encountered this as well (identity provider doesn’t seemed to have migrated over correctly). Restored from an 8.1.48 backup to 8.3.0-beta 2. One note is that 8.1.48 gateway is running on Windows Server 2022 and I’m currently running the 8.3.0-beta 2 docker image with WSL on a Windows 11 VM. Ended up using the gwcmd utility to reset admin password. I may have followed a slightly different process than CloudChris. Steps were: 1. backup 8.1.48 gateway 2.restore onto containerized 8.3.0-beta 2 gateway. I did the restore manually instead of built into my compose file as I wasn’t sure which of our gateways I was going to use in this sandbox when I first spun up the container. ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [August 28, 2025, 7:41pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/16 "2025-08-28T19:41:02Z")
Looks like this thread was started in the wrong section, I’ll get it moved. Could you upload a copy of your wrapper logs from after the restore? ---
**Author:** ![CTrenkamp](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ctrenkamp/32/38440_2.png) [@CTrenkamp](https://forum.inductiveautomation.com/u/CTrenkamp)\ **Post date:** [August 28, 2025, 7:53pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/17 "2025-08-28T19:53:36Z")
Mine was also Windows 11. ---
**Author:** ![michael.flagler](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michael.flagler/32/26272_2.png) [@michael.flagler](https://forum.inductiveautomation.com/u/michael.flagler)\ **Post date:** [August 28, 2025, 8:28pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/18 "2025-08-28T20:28:40Z")
While it may not be fixed in the latest beta, when testing, be sure to use the latest version, which at this time is 8.3.0-RC1 (there have been 3 releases I believe since beta 2, so it's possible it has been fixed already). ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [August 28, 2025, 9:14pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/19 "2025-08-28T21:14:52Z")
Testing on the 8.3.0-RC1 would definitely be a good idea. @Nick_Kienzle Do you know what type of user source was being used in the problematic Identity Provider? ---
**Author:** ![Nick\_Kienzle](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nick_kienzle/32/42548_2.png) [@Nick\_Kienzle](https://forum.inductiveautomation.com/u/Nick_Kienzle)\ **Post date:** [August 29, 2025, 12:53pm UTC](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163/20 "2025-08-29T12:53:54Z")
Ok, I’ll give that a shot. It was an Ignition type provider for our AD and the user source is adeasy. It seems to pull that in ok, but it must just be the gateway login that is not coming in properly. [ignition-wrapper-log-last10.txt](https://forum.inductiveautomation.com/uploads/short-url/s2NMhXUtqdmuvhXOJOIzaSujvuG.txt) (747.1 KB) [Next page](https://forum.inductiveautomation.com/t/logging-in-to-8-3-to-reset-trial/109163.md?page=2)