# Mac OSX 10.15.3 Launcher Never Opens Designer

**URL:** <https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806>\
**Category:** Ignition\
**Tags:** ignition80\
**Created:** [May 15, 2020, 10:31pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806 "2020-05-15T22:31:55Z")\
**Posts on this page:** 13\
**Page:** 1

<div class="post-metadata">

**Author:** ![donfmorrison](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/donfmorrison/32/15142_2.png) [@donfmorrison](https://forum.inductiveautomation.com/u/donfmorrison)\
**Post date:** [May 15, 2020, 10:31pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/1 "2020-05-15T22:31:55Z")

</div>

After opening launcher on Mac OSX 10.15.3 and clicking to open a designer, I see a “penguin looking character” popup in my Mac dock for maybe 1 second then it disappears and nothing else happens. I suspect its some kind of Java issue; JRE, JDK, or whatnot.

> **Logs from .ignition/clientlauncher-data/designerlauncher.log**
>
> ```auto
> INFO [DesignerLauncher] [2020/05/15 16:01:08]: Set logging level to INFO
> INFO [GatewayConnect] [2020/05/15 16:01:14]: Attempting to connect to gateway http://xxx.xxx.xxx.xxx:8088...
> INFO [LaunchUtil] [2020/05/15 16:01:14]: Starting Java with the following parameters: nohup /Users/donfmorrison/.ignition/clientlauncher-data/../cache/resources/runtimes/11.0.4/bin/java -classpath /Users/donfmorrison/.ignition/clientlauncher-data/launchclient.jar -Djavaws.sr.gateway.addr.0=http://xxx.xxx.xxx.xxx:8088 -Djavaws.sr.launchts=1589576474877 -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Djavaws.sr.platform.edition= -Xms64M -Xmx1024M -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M -Xdock:name=Ignition-xxx -Xdock:icon="/Users/donfmorrison/.ignition/clientlauncher-data/DesignerIcon.icns" -Dsun.java2d.d3d=false -Dsun.java2d.noddraw=false -Djavaws.sr.screen=0 -Djavaws.sr.scope=D com.inductiveautomation.ignition.client.launch.BootstrapSwing & 
> ERROR [MulticastReceiverService] [2020/05/15 16:01:20]: IOException thrown when attempting to receive a socket message:
> java.net.SocketTimeoutException: Receive timed out
> at java.base/java.net.PlainDatagramSocketImpl.receive0(Native Method)
> at java.base/java.net.AbstractPlainDatagramSocketImpl.receive(AbstractPlainDatagramSocketImpl.java:181)
> at java.base/java.net.DatagramSocket.receive(DatagramSocket.java:814)
> at com.inductiveautomation.ignition.launcher.common.utils.MulticastReceiverService.getMulticastMessage(MulticastReceiverService.java:173)
> at com.inductiveautomation.ignition.launcher.common.utils.MulticastReceiverService$1.call(MulticastReceiverService.java:98)
> at com.inductiveautomation.ignition.launcher.common.utils.MulticastReceiverService$1.call(MulticastReceiverService.java:67)
> at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
> at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
> at javafx.concurrent.Service.lambda$executeTask$6(Service.java:725)
> at java.base/java.security.AccessController.doPrivileged(Native Method)
> at javafx.concurrent.Service.lambda$executeTask$7(Service.java:724)
> at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
> at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
> at java.base/java.lang.Thread.run(Thread.java:834)
> 
> ```

Any suggestions?

---

<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 15, 2020, 10:36pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/2 "2020-05-15T22:36:15Z")

</div>

What happens if you run this command in a terminal:  
`/Users/donfmorrison/.ignition/clientlauncher-data/../cache/resources/runtimes/11.0.4/bin/java -classpath /Users/donfmorrison/.ignition/clientlauncher-data/launchclient.jar -Djavaws.sr.gateway.addr.0=http://104.210.219.71:8088 -Djavaws.sr.launchts=1589576474877 -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Djavaws.sr.platform.edition= -Xms64M -Xmx1024M -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M -Xdock:name=Ignition-rbrautovmprd -Xdock:icon="/Users/donfmorrison/.ignition/clientlauncher-data/DesignerIcon.icns" -Dsun.java2d.d3d=false -Dsun.java2d.noddraw=false -Djavaws.sr.screen=0 -Djavaws.sr.scope=D com.inductiveautomation.ignition.client.launch.BootstrapSwing & `

---

<div class="post-metadata">

**Author:** ![donfmorrison](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/donfmorrison/32/15142_2.png) [@donfmorrison](https://forum.inductiveautomation.com/u/donfmorrison)\
**Post date:** [May 17, 2020, 5:31pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/3 "2020-05-17T17:31:22Z")

</div>

I get 2 ignition icons in my dock for a second or so, then they disappear and error in the terminal.

Here is the output of the command:

```auto
[1] 64018
[2] 64019
Starting Bootstrap Loader v3.0
Exception in thread "main" Exception in thread "main" java.lang.NullPointerException
java.lang.NullPointerException
        at java.desktop/java.awt.Window.init(Unknown Source)
        at java.desktop/java.awt.Window.<init>(Unknown Source)
        at java.desktop/java.awt.Frame.<init>(Unknown Source)
        at java.desktop/java.awt.Window.init(Unknown Source)
        at java.desktop/java.awt.Window.<init>(Unknown Source)
        at java.desktop/java.awt.Frame.<init>(Unknown Source)
        at java.desktop/javax.swing.JFrame.<init>(Unknown Source)
        at com.inductiveautomation.ignition.client.launch.BootstrapSwing.showSplash(BootstrapSwing.java:515)
        at com.inductiveautomation.ignition.client.launch.Launcher.startLauncher(Launcher.java:477)
        at java.desktop/javax.swing.JFrame.<init>(Unknown Source) at com.inductiveautomation.ignition.client.launch.Launcher.startLauncherInitial(Launcher.java:272)

        at com.inductiveautomation.ignition.client.launch.Launcher.startLauncherInitial(Launcher.java:258) at com.inductiveautomation.ignition.client.launch.BootstrapSwing.showSplash(BootstrapSwing.java:515)

        at com.inductiveautomation.ignition.client.launch.BootstrapSwing.<init>(BootstrapSwing.java:61) at com.inductiveautomation.ignition.client.launch.Launcher.startLauncher(Launcher.java:477)

        at com.inductiveautomation.ignition.client.launch.BootstrapSwing.main(BootstrapSwing.java:45) at com.inductiveautomation.ignition.client.launch.Launcher.startLauncherInitial(Launcher.java:272)

        at com.inductiveautomation.ignition.client.launch.Launcher.startLauncherInitial(Launcher.java:258)
        at com.inductiveautomation.ignition.client.launch.BootstrapSwing.<init>(BootstrapSwing.java:61)
        at com.inductiveautomation.ignition.client.launch.BootstrapSwing.main(BootstrapSwing.java:45)

[1] - 64018 exit 1 -classpath /Users/donfmorrison/.ignition/clientlauncher-data/launchclient.ja
[2] + 64019 exit 1 -classpath /Users/donfmorrison/.ignition/clientlauncher-data/launchclient.ja

```

---

<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 17, 2020, 5:48pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/4 "2020-05-17T17:48:24Z")

</div>

Strange. What version of Ignition is this?

Do you have an external monitor attached? Lid closed? Via a dock (hardware)?

---

<div class="post-metadata">

**Author:** ![donfmorrison](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/donfmorrison/32/15142_2.png) [@donfmorrison](https://forum.inductiveautomation.com/u/donfmorrison)\
**Post date:** [May 17, 2020, 5:51pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/5 "2020-05-17T17:51:47Z")

</div>

The instance I am connecting to is 8.0.5. The launcher is 1.0.7.

Yes, the lid is closed. Connected to a dock which is connected to multiple external monitors.

---

<div class="post-metadata">

**Author:** ![donfmorrison](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/donfmorrison/32/15142_2.png) [@donfmorrison](https://forum.inductiveautomation.com/u/donfmorrison)\
**Post date:** [May 17, 2020, 5:54pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/6 "2020-05-17T17:54:08Z")

</div>

Also here is java version:

```auto
>> java --version                                                               
java 14 2020-03-17
Java(TM) SE Runtime Environment (build 14+36-1461)
Java HotSpot(TM) 64-Bit Server VM (build 14+36-1461, mixed mode, sharing)

```

---

<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 17, 2020, 6:05pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/7 "2020-05-17T18:05:32Z")

</div>

Okay, the Java version is irrelevant because Ignition ships its own embedded runtime.

Can you try launching lid open, and if that doesn’t work with no external displays connected? Also I guess try upgrading Ignition and downloading the latest launcher afterwards if neither of those help.

---

<div class="post-metadata">

**Author:** ![donfmorrison](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/donfmorrison/32/15142_2.png) [@donfmorrison](https://forum.inductiveautomation.com/u/donfmorrison)\
**Post date:** [May 17, 2020, 6:16pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/8 "2020-05-17T18:16:58Z")

</div>

Lid open connected to dock does not work.

Lid open NOT connected to dock works fine.

???

---

<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 17, 2020, 6:34pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/9 "2020-05-17T18:34:15Z")

</div>

I think you’re probably running into this bug: [https://bugs.openjdk.java.net/browse/JDK-8223158](https://bugs.openjdk.java.net/browse/JDK-8223158)

It should be resolved as soon as we update the embedded runtime to a version that includes the fix.

What kind of dock are you using? Half our developers are running MBPs hooked up to TB3 docks and I don’t think anyone has run into this yet.

---

<div class="post-metadata">

**Author:** ![donfmorrison](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/donfmorrison/32/15142_2.png) [@donfmorrison](https://forum.inductiveautomation.com/u/donfmorrison)\
**Post date:** [May 17, 2020, 6:38pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/10 "2020-05-17T18:38:25Z")

</div>

It’s a USB-C dock. [Pluggable UD-ULTCDL](https://plugable.com/products/ud-ultcdl/).

---

<div class="post-metadata">

**Author:** ![donfmorrison](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/donfmorrison/32/15142_2.png) [@donfmorrison](https://forum.inductiveautomation.com/u/donfmorrison)\
**Post date:** [May 17, 2020, 6:40pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/11 "2020-05-17T18:40:36Z")

</div>

Yes, that sounds like the bug I’m hitting. I did have to install DisplayLink drivers for the Mac to be able to use the external monitors with this dock.

---

<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 18, 2020, 1:57pm UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/12 "2020-05-18T13:57:47Z")

</div>

Ignition 8.0.14 will likely include JDK 11.0.7, but we still need to verify that our build has the same fix in it.

---

<div class="post-metadata">

**Author:** ![donfmorrison](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/donfmorrison/32/15142_2.png) [@donfmorrison](https://forum.inductiveautomation.com/u/donfmorrison)\
**Post date:** [January 21, 2021, 3:22am UTC](https://forum.inductiveautomation.com/t/mac-osx-10-15-3-launcher-never-opens-designer/34806/13 "2021-01-21T03:22:12Z")

</div>

Just following up on this. We have upgraded to Ignition 8.0.16 and this issue is now resolved.