# Mobile Client Connection Problem

**URL:** <https://forum.inductiveautomation.com/t/mobile-client-connection-problem/6374>\
**Category:** General Discussion\
**Created:** [May 2, 2013, 6:41pm UTC](https://forum.inductiveautomation.com/t/mobile-client-connection-problem/6374 "2013-05-02T18:41:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![WildeKurt](https://avatars.discourse-cdn.com/v4/letter/w/50afbb/32.png) [@WildeKurt](https://forum.inductiveautomation.com/u/WildeKurt)\
**Post date:** [May 2, 2013, 6:41pm UTC](https://forum.inductiveautomation.com/t/mobile-client-connection-problem/6374/1 "2013-05-02T18:41:05Z")

</div>

I’m trying out the Mobile Module in trial mode and am trying to connect. When I do using this:

[iowaeng2:8088/main/system/mobile?project=Kanban](http://iowaeng2:8088/main/system/mobile?project=Kanban)

I get: Error during session creation  
Error (error): 500 Internal Server Error

and a Restart button which then gives the same error. This happens whether I connect from a mobile device (Android) or a PC web browser. I get the same error regardless of the project name (existing or not).

I think I have the Mobile settings correct. I’m using JRE 6 and the path specifed as:

```
              C:\Program Files\Java\jre6\jre\bin\java.exe

```

Any idea what I’m doing wrong?

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<div class="post-metadata">

**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\
**Post date:** [May 2, 2013, 10:21pm UTC](https://forum.inductiveautomation.com/t/mobile-client-connection-problem/6374/2 "2013-05-02T22:21:53Z")

</div>

are you able to connect to the Ignition Gateway Homepage by just using the URL [iowaeng:8088](http://iowaeng:8088)? Try using just that URL and see what you get. Also, double check that you have allowed port 8088 in Windows firewall settings.

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<div class="post-metadata">

**Author:** ![WildeKurt](https://avatars.discourse-cdn.com/v4/letter/w/50afbb/32.png) [@WildeKurt](https://forum.inductiveautomation.com/u/WildeKurt)\
**Post date:** [May 3, 2013, 6:16pm UTC](https://forum.inductiveautomation.com/t/mobile-client-connection-problem/6374/3 "2013-05-03T18:16:05Z")

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I can run projects the ‘normal’ way. I reach the gateway with any PC or mobile device. It’s when I try reaching a project with : ‘[http://iowaeng2:8088/main/system/mobile?project=Kanban](http://iowaeng2:8088/main/system/mobile?project=Kanban)’ that I have problems. I get the same error whether I use a valid project name or not.

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<div class="post-metadata">

**Author:** ![Carl.Gould](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/carl.gould/32/7262_2.png) [@Carl.Gould](https://forum.inductiveautomation.com/u/Carl.Gould)\
**Post date:** [May 20, 2013, 8:22pm UTC](https://forum.inductiveautomation.com/t/mobile-client-connection-problem/6374/4 "2013-05-20T20:22:24Z")

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Please check the system logs around the same time as the “500” error to find the corresponding error details.