# Moxa Mgate MB3180 troubleshooting questions

**URL:** <https://forum.inductiveautomation.com/t/moxa-mgate-mb3180-troubleshooting-questions/67198>\
**Category:** Ignition\
**Created:** [December 2, 2022, 10:17pm UTC](https://forum.inductiveautomation.com/t/moxa-mgate-mb3180-troubleshooting-questions/67198 "2022-12-02T22:17:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![IgnitionNewbie](https://avatars.discourse-cdn.com/v4/letter/i/94ad74/32.png) [@IgnitionNewbie](https://forum.inductiveautomation.com/u/IgnitionNewbie)\
**Post date:** [December 2, 2022, 10:17pm UTC](https://forum.inductiveautomation.com/t/moxa-mgate-mb3180-troubleshooting-questions/67198/1 "2022-12-02T22:17:24Z")

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I have finally acquired a moxa to test if I can use it to convert serial to ethernet for ignition  
Im hoping we can get 1 to work as a proof of concept , because then I will be allowed to get 2 more for other projects

the moxa is an Mgate MB3180,  
the PLC is an FP7 Panasonic ,  
I am using the modbus TCP driver,  
I am using RS 232

Ignition is saying that the moxa is connected but using HR1 gives me a bad timeout

I tried checking the monitor on the moxa and this is what it shows me , my interpretation of this is that ignition is sending to the moxa just fine but the plc doesnt respond? thats what i got out of that. is this correct?

 ![MoxaInfo](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/5/152d95fc008488fdbe2149b6bbbcba7706de2e1b.png)

also here is the settings in the manual beside the settings in the moxa manager , they look like they match to me , so I have no idea what it is

 ![Settings](https://us1.discourse-cdn.com/inductiveautomation/original/3X/a/4/a45a1817d45e7f5d5eca85cfdb348790f42f20a8.png)

any ideas what I am missing? , is there something else im supposed to do on a moxa?

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [December 2, 2022, 10:21pm UTC](https://forum.inductiveautomation.com/t/moxa-mgate-mb3180-troubleshooting-questions/67198/2 "2022-12-02T22:21:59Z")

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Try unit/slave ID 1 instead of 0.

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<div class="post-metadata">

**Author:** ![IgnitionNewbie](https://avatars.discourse-cdn.com/v4/letter/i/94ad74/32.png) [@IgnitionNewbie](https://forum.inductiveautomation.com/u/IgnitionNewbie)\
**Post date:** [December 2, 2022, 10:23pm UTC](https://forum.inductiveautomation.com/t/moxa-mgate-mb3180-troubleshooting-questions/67198/3 "2022-12-02T22:23:20Z")

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![unit 1](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/f/cf148f12720e102316021657df7bd16869960c78.png)

thats like this right? it still says bad

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [December 2, 2022, 10:25pm UTC](https://forum.inductiveautomation.com/t/moxa-mgate-mb3180-troubleshooting-questions/67198/4 "2022-12-02T22:25:14Z")

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Yeah, make sure it's sending 1 on the Moxa side now too.

If it still doesn't work then I don't know, maybe you don't have the serial settings or the PLC configured right. I don't have any experience with that PLC.

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**Author:** ![Matrix\_Engineering](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/matrix_engineering/32/19781_2.png) [@Matrix\_Engineering](https://forum.inductiveautomation.com/u/Matrix_Engineering)\
**Post date:** [December 2, 2022, 11:38pm UTC](https://forum.inductiveautomation.com/t/moxa-mgate-mb3180-troubleshooting-questions/67198/5 "2022-12-02T23:38:56Z")

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Try reverse word order/zero based addressing in the ignition driver advanced settings.