# Not able to open web site in web browser

**URL:** <https://forum.inductiveautomation.com/t/not-able-to-open-web-site-in-web-browser/27045>\
**Category:** Ignition\
**Tags:** ignition78\
**Created:** [July 31, 2019, 3:17pm UTC](https://forum.inductiveautomation.com/t/not-able-to-open-web-site-in-web-browser/27045 "2019-07-31T15:17:03Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![sachin.rewale](https://avatars.discourse-cdn.com/v4/letter/s/d26b3c/32.png) [@sachin.rewale](https://forum.inductiveautomation.com/u/sachin.rewale)\
**Post date:** [July 31, 2019, 3:17pm UTC](https://forum.inductiveautomation.com/t/not-able-to-open-web-site-in-web-browser/27045/1 "2019-07-31T15:17:03Z")

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I am not able to open a link in Ignition web browser. But that link can be open in Chrome and IE.  
Ignition version using is 7.9.9 and web browser module version is 2.8.4 (b2016082324).

When I checked in Help\>\>Diagnostics\>\>Log Viewer found message “Message: Web browser frame failed to load. Error = PROXY\_CONNECTION\_FAILED”.

And the same link I am able to open on another Ignition server using Ignition web browser.

Kindly suggest if anyone knows about it.

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [July 31, 2019, 3:17pm UTC](https://forum.inductiveautomation.com/t/not-able-to-open-web-site-in-web-browser/27045/2 "2019-07-31T15:17:53Z")

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Is the local java environment on that PC configured to use a proxy server?

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**Author:** ![sachin.rewale](https://avatars.discourse-cdn.com/v4/letter/s/d26b3c/32.png) [@sachin.rewale](https://forum.inductiveautomation.com/u/sachin.rewale)\
**Post date:** [July 31, 2019, 3:21pm UTC](https://forum.inductiveautomation.com/t/not-able-to-open-web-site-in-web-browser/27045/3 "2019-07-31T15:21:48Z")

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I am not sure about that. This is a windows Server.

How I can check that.

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [July 31, 2019, 3:22pm UTC](https://forum.inductiveautomation.com/t/not-able-to-open-web-site-in-web-browser/27045/4 "2019-07-31T15:22:40Z")

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Check in the Java Control Panel: [https://www.java.com/en/download/help/proxy\_setup.xml](https://www.java.com/en/download/help/proxy_setup.xml)

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**Author:** ![sachin.rewale](https://avatars.discourse-cdn.com/v4/letter/s/d26b3c/32.png) [@sachin.rewale](https://forum.inductiveautomation.com/u/sachin.rewale)\
**Post date:** [July 31, 2019, 3:25pm UTC](https://forum.inductiveautomation.com/t/not-able-to-open-web-site-in-web-browser/27045/5 "2019-07-31T15:25:10Z")

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It is set to “Use browser setting”