# Not receiving Ignition University Credential certificate even though status shows "Earned"

**URL:** <https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880>\
**Category:** General Discussion\
**Created:** [September 23, 2025, 10:35am UTC](https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880 "2025-09-23T10:35:23Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![chilmesantosh](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@chilmesantosh](https://forum.inductiveautomation.com/u/chilmesantosh)\
**Post date:** [September 23, 2025, 10:35am UTC](https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880/1 "2025-09-23T10:35:23Z")

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I recently completed the **Ignition University Credential – 8.3 IU Credential**. In my Inductive University account, the credential status shows as **“Earned.”** However, I have not received the certificate in the Training → Credential section, nor an option to download it.

Has anyone else experienced this issue? Do I need to take additional steps to access the certificate, or should I contact Inductive Automation support directly?

Any guidance would be appreciated.

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**Author:** ![pascal.fragnoud](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pascal.fragnoud/32/24728_2.png) [@pascal.fragnoud](https://forum.inductiveautomation.com/u/pascal.fragnoud)\
**Post date:** [September 23, 2025, 12:02pm UTC](https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880/2 "2025-09-23T12:02:57Z")

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I don’t think there’s a certificate for this.

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**Author:** ![ahaley](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@ahaley](https://forum.inductiveautomation.com/u/ahaley)\
**Post date:** [November 11, 2025, 9:13pm UTC](https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880/3 "2025-11-11T21:13:55Z")

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You can actually reach out to us here at IA and we can send a PDF certificate of your IU credential!

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**Author:** ![elfkyyousef75](https://avatars.discourse-cdn.com/v4/letter/e/f08c70/32.png) [@elfkyyousef75](https://forum.inductiveautomation.com/u/elfkyyousef75)\
**Post date:** [January 14, 2026, 8:58am UTC](https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880/4 "2026-01-14T08:58:34Z")

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Also me

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**Author:** ![abijithth](https://avatars.discourse-cdn.com/v4/letter/a/9f8e36/32.png) [@abijithth](https://forum.inductiveautomation.com/u/abijithth)\
**Post date:** [March 8, 2026, 4:39pm UTC](https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880/5 "2026-03-08T16:39:47Z")

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Where should I message to get the pdf , I got the badge in IA account.

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**Author:** ![chilmesantosh](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@chilmesantosh](https://forum.inductiveautomation.com/u/chilmesantosh)\
**Post date:** [March 9, 2026, 6:42am UTC](https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880/7 "2026-03-09T06:42:04Z")

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You can email the Ignition support team, and you will receive the certificate via email afterward.