# Occasional problems that occur when sending an email **URL:** \ **Category:** Ignition\ **Tags:** ignition78, vision\ **Created:** [December 23, 2024, 5:12am UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146 "2024-12-23T05:12:13Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jchen](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jchen](https://forum.inductiveautomation.com/u/jchen)\ **Post date:** [December 23, 2024, 5:12am UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146/1 "2024-12-23T05:12:13Z")
Hi there, I have a daily E-mail send by ignition every day, most time it works normal, but occasionally, there are the following alarms that cause the sending to fail. ![企业微信截图_1734930343487](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/e/fe577d58e51881f20bfe4fe0f995f661e331497f.jpeg) The server system status is below: ![企业微信截图_173492498455](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/7/471b1c7c87a64defd34e201b64cfed1910488b01.png) Can anyone help me analyze what caused this. ```python javax.net.ssl.SSLException: Received fatal alert: internal error ``` Thanks in advance. ---
**Author:** ![Martial\_Wilbert](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@Martial\_Wilbert](https://forum.inductiveautomation.com/u/Martial_Wilbert)\ **Post date:** [December 23, 2024, 7:40am UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146/2 "2024-12-23T07:40:29Z")
Hi, I'm not sure that it will help but have you checked on stmp server side ? May there are some trikky rules relating spam protection ? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [December 23, 2024, 12:58pm UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146/3 "2024-12-23T12:58:24Z")
Also note that you aren't using the latest version of your series (7.8.x), so you are missing some bug fixes, and your series is extremely old and unsupported, so you are missing even more bug fixes. There have been many changes in java handling of encrypted connections (to fix vulnerabilities) that you don't have, so upgrading is highly recommended. (Systems with known insecure software should not connect to outside world, IMNSHO.) ---
**Author:** ![jchen](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jchen](https://forum.inductiveautomation.com/u/jchen)\ **Post date:** [December 24, 2024, 8:31am UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146/4 "2024-12-24T08:31:25Z")
Checked the SMTP server, I didn't see any abnormal records. ---
**Author:** ![jchen](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jchen](https://forum.inductiveautomation.com/u/jchen)\ **Post date:** [December 24, 2024, 8:32am UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146/5 "2024-12-24T08:32:46Z")
I will try to persuade my customers to upgrade to the highest version of 7.8. Are there any potential risks? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [December 24, 2024, 2:29pm UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146/6 "2024-12-24T14:29:27Z")
To go to 7.8.5? None that I know of. But that is still an ancient, unsupported, and likely vulnerable version of Ignition. ---
**Author:** ![jchen](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jchen](https://forum.inductiveautomation.com/u/jchen)\ **Post date:** [December 25, 2024, 4:04am UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146/7 "2024-12-25T04:04:28Z")
Thanks Phil. Current plan was to upgrade to the latest version of 7.8 first and see if there were any improvements. Upgrading to 7.9 is a major change and requires preparation for activation, etc. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [December 25, 2024, 4:11am UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146/9 "2024-12-25T04:11:57Z")
I’d be looking at a Java upgrade (latest JDK 8) to go with it. The error doesn’t really look like something an Ignition upgrade alone would fix. ---
**Author:** ![jchen](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jchen](https://forum.inductiveautomation.com/u/jchen)\ **Post date:** [December 25, 2024, 4:58am UTC](https://forum.inductiveautomation.com/t/occasional-problems-that-occur-when-sending-an-email/100146/10 "2024-12-25T04:58:20Z")
Thank you for pointing out a new direction. I will try it out. The latest java 8 version is 8u431, do I need to instll jre or jdk?