# OEE Outfeed Counts not Incrementing **URL:** \ **Category:** Ignition\ **Created:** [November 20, 2018, 7:04pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979 "2018-11-20T19:04:58Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Bill\_S](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bill_s/32/6705_2.png) [@Bill\_S](https://forum.inductiveautomation.com/u/Bill_S)\ **Post date:** [November 20, 2018, 7:04pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/1 "2018-11-20T19:04:59Z")
I’m setting up OEE for the first time and I’m having a problem with OEE Outfeed counts. My MES counters are Outfeed and Reject. When I set up a Live Analysis this all looks okay: Outfeed-Material Out Reject-Scrap OEE Reject Count BUT, I get no counts for OEE Outfeed Count I do see values for OEE that appear valid, but not data for that one string field. I’ve tried configuring two different work centers and I see the same thing in each case. What is this a symptom of? What am I missing ? Thanks! ---
**Author:** ![Paullys50](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paullys50/32/3324_2.png) [@Paullys50](https://forum.inductiveautomation.com/u/Paullys50)\ **Post date:** [November 20, 2018, 7:49pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/2 "2018-11-20T19:49:48Z")
Try adding “OEE Outfeed Count” to your live analysis settings instead of Outfeed-Material Out. I’m assuming this is OEE 2.0? ---
**Author:** ![Bill\_S](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bill_s/32/6705_2.png) [@Bill\_S](https://forum.inductiveautomation.com/u/Bill_S)\ **Post date:** [November 20, 2018, 8:15pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/3 "2018-11-20T20:15:13Z")
Thanks Paully, I should have mentioned that yes, it is OEE 2.0 I actually have both “OEE Outfeed Count” and “Outfeed-Material Out” in my live analysis, so that’s how I can see that I’m getting data for one and not the other. ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/6/65be0dd31dfa777469368a56f6fbbd5c5f03ef08.jpg) Bill ---
**Author:** ![Paullys50](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paullys50/32/3324_2.png) [@Paullys50](https://forum.inductiveautomation.com/u/Paullys50)\ **Post date:** [November 20, 2018, 9:08pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/4 "2018-11-20T21:08:32Z")
What are the module version of your OEE modules? You should use the latest 2.9.3 SP6 Without seeing how everything is configured, it’s hard to tell what the potential problem is. ---
**Author:** ![Bill\_S](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bill_s/32/6705_2.png) [@Bill\_S](https://forum.inductiveautomation.com/u/Bill_S)\ **Post date:** [November 21, 2018, 2:01am UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/5 "2018-11-21T02:01:17Z")
I’m running the very very latest version downloaded yesterday. I understand that it’s difficult to provide enough information to get good help, but I was hoping that my symptoms would trigger someone to point out some obvious mistake that I’ve made. I really appreciate your suggestions. Thanks. Bill ---
**Author:** ![Paullys50](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paullys50/32/3324_2.png) [@Paullys50](https://forum.inductiveautomation.com/u/Paullys50)\ **Post date:** [November 21, 2018, 2:54am UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/6 "2018-11-21T02:54:06Z")
Can you post a screen shot of the counter setup from the production model? ---
**Author:** ![Bill\_S](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bill_s/32/6705_2.png) [@Bill\_S](https://forum.inductiveautomation.com/u/Bill_S)\ **Post date:** [November 21, 2018, 2:18pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/7 "2018-11-21T14:18:45Z")
Sure! I can only post one a a time, so: ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/b/ba9d11c28b0d0ec583afef8d3c3cb62844e5e503.png) ---
**Author:** ![Bill\_S](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bill_s/32/6705_2.png) [@Bill\_S](https://forum.inductiveautomation.com/u/Bill_S)\ **Post date:** [November 21, 2018, 2:19pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/8 "2018-11-21T14:19:16Z")
![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/9/96f01f9ba4ee289733c4559cc9b0f590cdba483c.png) ---
**Author:** ![Bill\_S](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bill_s/32/6705_2.png) [@Bill\_S](https://forum.inductiveautomation.com/u/Bill_S)\ **Post date:** [November 21, 2018, 8:20pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/9 "2018-11-21T20:20:28Z")
I figured out what I had wrong, and it was a simple blunder: In my production model, my production machine was only defined at the “Line” level and no further down. Once I made my machine a “Cell”, then all the other data came through. Just wanted to close the loop on this and thank Paullys50! Thanks! ---
**Author:** ![Paullys50](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paullys50/32/3324_2.png) [@Paullys50](https://forum.inductiveautomation.com/u/Paullys50)\ **Post date:** [November 21, 2018, 9:37pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/10 "2018-11-21T21:37:50Z")
> [@Bill\_S](#): > > In my production model, my production machine was only defined at the "Line" level and no further down. > > Once I made my machine a "Cell", then all the other data came through. Hmm.... I put all my counters at the 'line' level. I wonder if this would be considered a bug (not surprising given my experience), doesn't make sense that a cell would be required since you can assign counters at the line level. ---
**Author:** ![Bill\_S](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bill_s/32/6705_2.png) [@Bill\_S](https://forum.inductiveautomation.com/u/Bill_S)\ **Post date:** [November 21, 2018, 9:42pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/11 "2018-11-21T21:42:31Z")
Ha! Well, I don’t know then…I was reading the manual for the 500th time to see where I went wrong and I saw this: _“It is recommended to set up MES Counters at the cell level in order to accurately capture counts while indexing product on the line. Addition configuration must be accomplished with the cell settings in the production model.”_ So I thought “AhhHA! That’s it!” and I made the change and now it works, I think. I’m still working through the numbers to make sure it all makes sense. If I learn more I’ll reply back again. Thanks again for your help. ---
**Author:** ![mark.french](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mark.french/32/4781_2.png) [@mark.french](https://forum.inductiveautomation.com/u/mark.french)\ **Post date:** [November 24, 2018, 12:38am UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/12 "2018-11-24T00:38:00Z")
Bill, it looks like you’re squared away, but FYI - [a call or email into the Support line at Sepasoft](https://www.sepasoft.com/support/) should get to the bottom of this rather quickly. We do NOT actively monitor this forum, so getting direct support from Sepasoft here is hit or miss. Fwiw, the reason we recommend setting up counters at the cell level (assuming a production line has multiple cells under it - you can ignore this advice if you have a stand-alone machine acting as a “Line”) is that we track the product code through the cells under a line and we want to ensure that the counts are attributed to the correct product that is running at a cell at a given time. Think of a changeover scenario where Product A is being run out on the line and Product B is starting at the beginning of the line. We don’t want reject counts at the end of the line where Product A is getting run out to be attributed to Product B for instance. Furthermore, cell level counters enable us to calculate OEE at the Cell and Line levels. Hopefully that clarifies the point. If you require additional assistance, please drop us a “line”. ---
**Author:** ![Nayana\_R](https://avatars.discourse-cdn.com/v4/letter/n/f04885/32.png) [@Nayana\_R](https://forum.inductiveautomation.com/u/Nayana_R)\ **Post date:** [October 7, 2024, 8:02am UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/13 "2024-10-07T08:02:02Z")
I'm not getting the OEE Outfeed count and OEE Reject Count in MES Provider if both the tags are incrementing in my own provider. To update the count in MES provider, Is there any configuration in tag collector of that cell? And there is no Tag in Tag collector Which reference the OEE Outfeed Count Can u please help me to get the counts in MES Provider ---
**Author:** ![Bill\_S](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bill_s/32/6705_2.png) [@Bill\_S](https://forum.inductiveautomation.com/u/Bill_S)\ **Post date:** [October 7, 2024, 3:55pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/14 "2024-10-07T15:55:19Z")
Hi Nayana, You need to configure your counters here under "counters" ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/e/3/e3de4f0d59793d5fe67a87e545332e57a43c8ee2.png) ![Screenshot 2024-10-07 114907](https://us1.discourse-cdn.com/inductiveautomation/original/3X/e/3/e332e00b372c326b79da9ac89a0302f94cb914f0.png) Do you have the counter configured here? ---
**Author:** ![Nayana\_R](https://avatars.discourse-cdn.com/v4/letter/n/f04885/32.png) [@Nayana\_R](https://forum.inductiveautomation.com/u/Nayana_R)\ **Post date:** [October 8, 2024, 4:23am UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/15 "2024-10-08T04:23:17Z")
Hello, Yeah I have configured Counters ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/6/762b2a10c96540b2cf6661c862dbba04af938ea7.png) ---
**Author:** ![Bill\_S](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bill_s/32/6705_2.png) [@Bill\_S](https://forum.inductiveautomation.com/u/Bill_S)\ **Post date:** [October 8, 2024, 12:33pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/17 "2024-10-08T12:33:41Z")
I see that you have counters configured for infeed, outfeed, and reject. In your post you say that you are not seeing the data for Outfeed and Reject. Does that mean that you ARE seeing that the counter for Infeed is incrementing? To answer your earlier question about the tag collector. I think the answer is "no", there is no configuration in the tag collector for the MES counts. That is all done in the counter configuration as you have done. How does your other Live Analysis data look? Are you picking up the machine/cell state, mode, and other information from the PLC? ![Screenshot 2024-10-08 082907](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/7/f771b6fb4d58b87f6d0dbbbb27c08128dab3e617.png) Another path you might take here is to reach out to the team at Sepasoft. They're super helpful. I hope some of this is helpful. ---
**Author:** ![jesse.records](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jesse.records/32/10960_2.png) [@jesse.records](https://forum.inductiveautomation.com/u/jesse.records)\ **Post date:** [October 8, 2024, 3:25pm UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/18 "2024-10-08T15:25:23Z")
Material Production settings need to inform the module where to look for the Line's infeed and outfeed counters. This is typically done in the Material manager [https://docs.sepasoft.com/articles/#!user-manual/oee-material-production-settings](https://docs.sepasoft.com/articles/#!user-manual/oee-material-production-settings) Support can help troubleshoot if you are still having issues: > **[Need Help? Create a Ticket, Email, Call | Sepasoft Support](https://www.sepasoft.com/support/)** > > Our support team is available to help you in whichever way you prefer. Contact us by opening a ticket, email, call us toll-free, or view our online tools! ---
**Author:** ![Nayana\_R](https://avatars.discourse-cdn.com/v4/letter/n/f04885/32.png) [@Nayana\_R](https://forum.inductiveautomation.com/u/Nayana_R)\ **Post date:** [October 9, 2024, 7:49am UTC](https://forum.inductiveautomation.com/t/oee-outfeed-counts-not-incrementing/20979/19 "2024-10-09T07:49:07Z")
I'm not seeing the Infeed Count. These are live Analysis data. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/6/66c241c11bde621a14e91d8625f2b6863f6dbf2e.png) State and Mode tagpath is added in the Tag Collector Configuration and its working proper. So, i asked whether there any configuration in Tag Collector. I had configured in Material Manager also. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/0/205148d012e19e1d4f70247ac68f67ae2603c83d.png) Thanks for the suggestion! I appreciate your help and all the insights you’ve shared—it’s been really useful