# Offline Ignition Manual can't be downloaded

**URL:** <https://forum.inductiveautomation.com/t/offline-ignition-manual-cant-be-downloaded/27254>\
**Category:** General Discussion\
**Created:** [August 8, 2019, 3:14am UTC](https://forum.inductiveautomation.com/t/offline-ignition-manual-cant-be-downloaded/27254 "2019-08-08T03:14:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dawei.liu](https://avatars.discourse-cdn.com/v4/letter/d/76d3ee/32.png) [@dawei.liu](https://forum.inductiveautomation.com/u/dawei.liu)\
**Post date:** [August 8, 2019, 3:14am UTC](https://forum.inductiveautomation.com/t/offline-ignition-manual-cant-be-downloaded/27254/1 "2019-08-08T03:14:50Z")

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Hi,

I want to download static web page manual of Ignition.

But below link can not be accessed with below error code  
[https://support.inductiveautomation.com/usermanuals/ignition/IgnitionUserManualExport.zip](https://support.inductiveautomation.com/usermanuals/ignition/IgnitionUserManualExport.zip)

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# Not Found

The requested URL /usermanuals/ignition/IgnitionUserManualExport.zip was not found on this server.

Apache/2.4.18 (Ubuntu) Server at [support.inductiveautomation.com](http://support.inductiveautomation.com) Port 443

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<div class="post-metadata">

**Author:** ![jlivingston](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@jlivingston](https://forum.inductiveautomation.com/u/jlivingston)\
**Post date:** [August 8, 2019, 2:30pm UTC](https://forum.inductiveautomation.com/t/offline-ignition-manual-cant-be-downloaded/27254/2 "2019-08-08T14:30:37Z")

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Confirmed.  
Maybe an e-mail to support is in order:  
[https://support.inductiveautomation.com](https://support.inductiveautomation.com) then see policies- your account may include voice support.

 ![ManualsOfflineIgn201908080925cst](https://us1.discourse-cdn.com/inductiveautomation/original/2X/b/b6b9676d72e2cd4ae6a3281051a315ef491b86a0.jpeg)

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<div class="post-metadata">

**Author:** ![Paul.Scott](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul.scott/32/4578_2.png) [@Paul.Scott](https://forum.inductiveautomation.com/u/Paul.Scott)\
**Post date:** [August 8, 2019, 3:58pm UTC](https://forum.inductiveautomation.com/t/offline-ignition-manual-cant-be-downloaded/27254/3 "2019-08-08T15:58:46Z")

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Thanks for letting us know. We’re taking a look.

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<div class="post-metadata">

**Author:** ![Paul.Scott](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul.scott/32/4578_2.png) [@Paul.Scott](https://forum.inductiveautomation.com/u/Paul.Scott)\
**Post date:** [August 9, 2019, 12:03am UTC](https://forum.inductiveautomation.com/t/offline-ignition-manual-cant-be-downloaded/27254/4 "2019-08-09T00:03:11Z")

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We were able to resolve the issue. Again, thank you for bringing the issue to our attention.

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<div class="post-metadata">

**Author:** ![dawei.liu](https://avatars.discourse-cdn.com/v4/letter/d/76d3ee/32.png) [@dawei.liu](https://forum.inductiveautomation.com/u/dawei.liu)\
**Post date:** [August 9, 2019, 3:19am UTC](https://forum.inductiveautomation.com/t/offline-ignition-manual-cant-be-downloaded/27254/5 "2019-08-09T03:19:27Z")

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Paul

Thanks for your help. The link is valid now and I could download it.