# On Call Roster not emailing all recipients **URL:** \ **Category:** General Discussion\ **Created:** [September 16, 2020, 1:17pm UTC](https://forum.inductiveautomation.com/t/on-call-roster-not-emailing-all-recipients/38744 "2020-09-16T13:17:38Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![toddayers](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@toddayers](https://forum.inductiveautomation.com/u/toddayers)\ **Post date:** [September 16, 2020, 1:17pm UTC](https://forum.inductiveautomation.com/t/on-call-roster-not-emailing-all-recipients/38744/1 "2020-09-16T13:17:38Z")
I have an on call roster that has 6 names in it along with the email addresses. When the alarm pipeline is fired only the first 1 or 2 email addresses listed will get the alarm email. And even if I re-order the email addresses only the first or second person will get the email, so I know it’s not the email address itself. Any ideas what might be causing this? ---
**Author:** ![Ethan.Strike](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ethan.strike/32/13809_2.png) [@Ethan.Strike](https://forum.inductiveautomation.com/u/Ethan.Strike)\ **Post date:** [September 16, 2020, 1:34pm UTC](https://forum.inductiveautomation.com/t/on-call-roster-not-emailing-all-recipients/38744/2 "2020-09-16T13:34:40Z")
Ensure that your other users are configured to be on schedule with a user schedule in the gateway when alarms are sent, or else the notification will not be send out to them. Official [User Schedules](https://docs.inductiveautomation.com/display/DOC80/User+Schedules) documentation for quick reference. ---
**Author:** ![code\_skin](https://avatars.discourse-cdn.com/v4/letter/c/43a26b/32.png) [@code\_skin](https://forum.inductiveautomation.com/u/code_skin)\ **Post date:** [September 16, 2020, 1:40pm UTC](https://forum.inductiveautomation.com/t/on-call-roster-not-emailing-all-recipients/38744/3 "2020-09-16T13:40:05Z")
Hi @toddayers, what version of Ignition are you using? ---
**Author:** ![toddayers](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@toddayers](https://forum.inductiveautomation.com/u/toddayers)\ **Post date:** [September 16, 2020, 1:46pm UTC](https://forum.inductiveautomation.com/t/on-call-roster-not-emailing-all-recipients/38744/4 "2020-09-16T13:46:55Z")
Thank you. They are all on a schedule that has been set up in the gateway. ---
**Author:** ![toddayers](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@toddayers](https://forum.inductiveautomation.com/u/toddayers)\ **Post date:** [September 16, 2020, 1:47pm UTC](https://forum.inductiveautomation.com/t/on-call-roster-not-emailing-all-recipients/38744/5 "2020-09-16T13:47:42Z")
I am using 7.9.13 ---
**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\ **Post date:** [September 16, 2020, 1:55pm UTC](https://forum.inductiveautomation.com/t/on-call-roster-not-emailing-all-recipients/38744/6 "2020-09-16T13:55:36Z")
Debugging email issues is always tricky, because so much of it happens outside of Ignition. The first thing to do is determine if Ignition is trying to send all 6 emails. Try setting the logger `alarm.Notification.EmailNotificationProfile` to trace and see what’s going on. If you get all six users with a log message that starts with `Sending email to user` then Ignition successfully fired off an email to them and you’ll need to start looking at your SMTP server. ---
**Author:** ![Ethan.Strike](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ethan.strike/32/13809_2.png) [@Ethan.Strike](https://forum.inductiveautomation.com/u/Ethan.Strike)\ **Post date:** [September 16, 2020, 2:06pm UTC](https://forum.inductiveautomation.com/t/on-call-roster-not-emailing-all-recipients/38744/7 "2020-09-16T14:06:50Z")
[KathyApplebaum](http://forum.inductiveautomation.com/u/KathyApplebaum) I second this. Sometimes when things get real messy having an [Audit Profile](https://docs.inductiveautomation.com/display/DOC79/Using+Audit+Profiles) can see more. Once I had experienced a similar issue (In Ignition 8.0) of notifications seemingly being sent out, but the SMTP email server has been silently denying the requests.