# Open gateway on Windows from Macbook?

**URL:** <https://forum.inductiveautomation.com/t/open-gateway-on-windows-from-macbook/26115>\
**Category:** Ignition\
**Created:** [June 26, 2019, 6:26pm UTC](https://forum.inductiveautomation.com/t/open-gateway-on-windows-from-macbook/26115 "2019-06-26T18:26:28Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![billyjo182](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/billyjo182/32/9644_2.png) [@billyjo182](https://forum.inductiveautomation.com/u/billyjo182)\
**Post date:** [June 26, 2019, 6:26pm UTC](https://forum.inductiveautomation.com/t/open-gateway-on-windows-from-macbook/26115/1 "2019-06-26T18:26:29Z")

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I’m wondering if there is a way I can or if I should have issues when trying to open a gateway hosted on a Windows server from a Macbook client? I’m currently trying to open the gateway at work from my Macbook client and receiving timeout errors.

Any ideas?

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**Author:** ![dkhayes117](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/dkhayes117/32/68344_2.png) [@dkhayes117](https://forum.inductiveautomation.com/u/dkhayes117)\
**Post date:** [June 26, 2019, 6:39pm UTC](https://forum.inductiveautomation.com/t/open-gateway-on-windows-from-macbook/26115/2 "2019-06-26T18:39:48Z")

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Does your laptop have access to your work’s network? Can you ping the ip address of the Ignition Server?

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**Author:** ![bvaldovinos](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bvaldovinos/32/6315_2.png) [@bvaldovinos](https://forum.inductiveautomation.com/u/bvaldovinos)\
**Post date:** [June 26, 2019, 6:47pm UTC](https://forum.inductiveautomation.com/t/open-gateway-on-windows-from-macbook/26115/3 "2019-06-26T18:47:23Z")

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One thing that happens to me often is the Gateway that my clientlauncher is pointing to is incorrect.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/4/4c1abd0143610f9ce388e4dcf14e506d6092d436.png)

Once you are sure the IP address of the Ignition Server is reachable by your computer, make sure your have that address here:

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/c/cacc8f8baa8d37232d0e34a2dbe7fb62adb8e35b.png)

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<div class="post-metadata">

**Author:** ![billyjo182](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/billyjo182/32/9644_2.png) [@billyjo182](https://forum.inductiveautomation.com/u/billyjo182)\
**Post date:** [June 26, 2019, 6:56pm UTC](https://forum.inductiveautomation.com/t/open-gateway-on-windows-from-macbook/26115/4 "2019-06-26T18:56:54Z")

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Yes, I can ping it. I use the network utility from the Macbook utilities.

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<div class="post-metadata">

**Author:** ![billyjo182](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/billyjo182/32/9644_2.png) [@billyjo182](https://forum.inductiveautomation.com/u/billyjo182)\
**Post date:** [June 26, 2019, 7:01pm UTC](https://forum.inductiveautomation.com/t/open-gateway-on-windows-from-macbook/26115/5 "2019-06-26T19:01:45Z")

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I apologize, I was pining myself because my brain doesn’t work sometimes… Please disregard this request.

Thanks.