# Page loading issue through remote assistance appliance

**URL:** <https://forum.inductiveautomation.com/t/page-loading-issue-through-remote-assistance-appliance/30363>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [December 2, 2019, 3:10pm UTC](https://forum.inductiveautomation.com/t/page-loading-issue-through-remote-assistance-appliance/30363 "2019-12-02T15:10:41Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![pgmo](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pgmo](https://forum.inductiveautomation.com/u/pgmo)\
**Post date:** [December 2, 2019, 3:10pm UTC](https://forum.inductiveautomation.com/t/page-loading-issue-through-remote-assistance-appliance/30363/1 "2019-12-02T15:10:41Z")

</div>

Hi all,  
one of my pages is made up of a PNG image (about 70 kB), 5 template canvas whose contents are defined through a query against a table in the database, some more numeric displays.  
I have no problem to load that page in a client, when the client is open on the same PC where the gateway is installed or in a PC which is connected to it through a LAN. However if I try to load that page in a client, which is connected through a remote assistance appliance (secomea LinkManager), the page loads all objects correctly, but hangs while trying to populate objects with dynamic data.  
Any suggestion about parameters that I could check?

Thanks in advance, regards